Field Service Manager

Long-term resource planning and short-term problem-solving creates challenges that require experience, fast-paced decision-making, dedication, and imagination are essential. The principle goals for the FSM are: 1) provide safe work environments for FSRs, 2) manage productivity levels of field service operations, 2) control and reduce operating costs, 4) exceed financial gross margin, 5) achieve better First Time Start Up (FTSU) and First Time Fix Rates (FTFR), 6) control overtime, and 7) improve customer satisfaction and employee engagement. Key performance indicators (KPIs) will be created to address each of these goals.

Responsibilities

• Direct management responsibility of Field Service Representatives and customers within a service district defined by a geographic area.
• Oversight of field operations between SE and our customers to ensure efficient and effective implementation of the operational expectations of US Service Operations. The FSM is expected to spend 50% of their time in the field working with FSRs, customers, vendors, and sales personnel.
• Conduct monthly safety meetings, perform FSR site safety audits, complete incident reviews, and ensure the district is in compliance with safety policies and procedures.
• Serve as liaison with Scheduling teams, Logistics, Technical Support, Engineering, and Sales groups within the FSM's assigned district.
• Act as the primary Service contact for SE's Strategic and Key Account customers. This includes actively developing open business relationships through regular communications and visits.
• Develop and coordinate all FSR training and qualification plans based on district's product install base and in collaboration with the RSD, and Corporate Training.
• Ensure FSRs are familiar with all Schneider Electric policies.
• Mentor FSRs to grow and develop them and support their personal career goals.
• Ensure each FSR is complying with all administration processes and field service reporting requirements. Oversee the FSR Sales Lead process and ensure optimal FSR participation.
• Drive KPIs to maximize Service goals, and then use the KPIs to identify weaknesses and make corrections in order to enhance Service delivery.
• Other duties may be assigned as necessary. Management reserves the right to modify or rescind any outlined work assignments.

For this California based position, the expected compensation range is $136,000 - $204,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

• BA or BS in Business Management or Engineering is desirable. Training during military service is also considered desirable.

• Minimum five (5) years experience in critical power and/or cooling-related field service activities with a minimum of two (2) years serving in a team lead role.

• Strong and confident management style with solid written and verbal skills.

• Ability to prioritize and manage multiple projects simultaneously.

• Ability to act independently, while exercising good judgment.

• Ability to build relationships and teams, and maintain useful interaction with all involved parties.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.