Schneider Electric's IT Business Unit is passionate about helping our customers meet their IT needs. In this position, the Offer Quality Engineer is responsible for identifying and eliminating quality risks that can impact customer satisfaction and quality. The Offer Quality Engineer must collaborate with their SE colleagues to understand, mitigate and eliminate these risks wherever they occur in the product lifecycle, thereby assuring "end-to-end" product quality. The Offer Quality Engineer plays a crucial role in maximizing the customer experience by supporting quick and effective responses to field quality issues when they arise to assure minimal disruption to our valued customer base. This position requires an engineer with strong systems knowledge, solid communication skills, and ability to work effectively in a highly matrixed organization comprised of technical professionals.
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What will you do?
- Arrange RMA (Return Authorization) and return shipping of product and components required for analysis
- Collect all relevant information related to the analysis from field service personnel
- Coordinate 3 rd party analysis from component suppliers and/or independent test facilities
- Perform analysis of returned components
- Maintain communication of analysis progress with front office teams
- Create comprehensive written reports to describe the full results of the analysis
What skills and capabilities will make you successful?
- Bachelor's degree in Industrial Engineering (Mechanical, Energy, Electrical, Materials, Chemical,..)
- Fluent in English, both speaking and writing.
- Good communication skills
- Knowledge of mechanical, electrical, and control systems; Refrigeration experience a plus
- Experience with quality engineering tools and practices is preferred: process mapping, 8D process, statistical analysis, etc.
- Must be self-motivated, have good interpersonal skills, and be capable of analyzing complex problems through innovative thought and experience.
- Position located in Italy (Conselve)
What's in it for you?
- Permanent contract;
- Flexibility on the job;
- Exciting work in an international company, with opportunities to lead and contribute to various collaborative projects with cross-regional teams;
- Special training tailored to your needs and career goals;
- Opportunities for growth based on clear development paths;
- An environment where employees have equal opportunities to reach their maximum potential, depending on personal performance and aspirations;
- Global Family Leave program;
- Ticket restaurant or company canteen;
- Equity plans;
- Welfare programs that can be extended to your family;
- Health insurance and professional/extra-professional accident insurance.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.