Excellent communication skills both verbal and written with the ability to tailor communication to

the intended audience (excellent English is a must)

Team player and networking (colleagues as well as external partners)

Capacity to challenge partners as well as capacity to show added value in relationship with them

AREAS OF RESPONSIBILITY
Highest level of expertise on bridge on his/her area. On demand support to Global Business

Process and Operational Divisions Teams as well as partners in charge of administration of data centres (database administration, upgrades, performance, ...)

Accountable for Solution issues escalated to the Global Support team. Ensure that tickets are properly responded to, fixed, tested and follows-up those until they are properly closed according to process defined. Support provided is functional (analysis, feed-back, recommendation, interaction with AM factory...).

Analyze content of releases on his/her area and recommend best organization as far as testing is concerned. Liaise with regional / local support teams and testing factory to ensure that release

validation process is done properly

Analyze, challenge, validate recommendations and actions of partners (AM, Solution, MD and Testing factories) on his/her area

Liaise with Global Data Excellence and Business Process Leaders organization regarding problem solving and enhancement

Support deployments (scoping, design, localization, testing, GoLive, transition to AM)

SAP and functional knowledge on Supply Chain and Manufacturing Processes

Qualifications

Any Graduate degree

Overall 8+ years of SAP experience required, minimum 5+ years of relevant experience in similar role within an international context.

Schedule: Full-time
Req: 0090I9