Mission
This position " EcoStruxure IT Pre-Sales & Software Renewals Consultant " is responsible to provide Software Solution, Products and Services Consultancy to Partners & Customers. Most importantly this role ensure successful closure of Software Sales Opportunity for all EcoStruxure IT Core Products and Services. In addition this role will assist in closing Software Maintenance Support Contracts of Data Center Expert, ITA / DCO software and NetBotz used by existing customers.
The Job scope of EcoStruxure IT Pre-Sales & Software Renewals Consultant is to create Quarterly Pipeline of New Sales Opportunity by identifying in BFO / BFS /Entitlements Portal. Reach out to In-Country Sales Account Manager / Channels Account Manager / Software Sales BDM/Sales and understand the need of the customer.
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Further meet Partner / Customer Online along with Sales, collect Customer requirements information, understand customer's Challenges, Concerns, Pain Points etc.
Update BFO Opportunity with collected information / data. Inform EcoStruxure IT Software Solution Engineer to Create DCIM / SaaS Solution Design, floor layout, Network Architecture, BOM, Implementation MS Project Plan and UAT script.
Follow-up every Opportunity, In-progress / won / lost / delayed - update in BFO.
Key Responsibilities
1. Create Quarterly Pipeline of Software Customer Data Extract from BFO/BFS, Oracle, SAP and other Software systems
2. Validate and consolidate SW Customers and upload into BFO as Pipeline of new Sales Opportunity
3. Daily meeting with In-Country Sales / Account Manager, run thru Opportunity Pipeline list, meet customer / partner, understand the customer needs and expectation.
4. Work with SW Sales BD & Sales team on Proposal preparation & submission
5. Region coverage are India & MEA
6. Additional responsibilities - Submission of SW Renewal Contract quotation to Partner / End Customer for small and medium customers. Call / send email to Existing Customers expired SW Maintenance Contract, reminder to renew.
7. Provide scope of Renewal of Software Maintenance Contracts
8. Provide Software Solution to Migrate old version to new version & value-added services.
Qualifications
REQUIREMENTS
Education
3 Year Diploma / 3 Year Degree
Certification
Candidate with ITSM / DCIM Certification will be added advantage
Job related Experience
3-5 years
Software Solution Selling and Consulting Skills, Knowledge and experience in Salesforce system to work the opportunities & customer retention. Technically sound, commercially savvy. Added advantage if the candidates has knowledge and experience on Data Center UPS, Cooling, Power Distribution, DCIM monitoring and operation solutions, IT industry and background in Technical Software solutions.
Technical Experience
• Knowledge of SE EcoStruxure IT Software, StruxureWare Data Center Expert & Data Center Operation software. Understand the functional and operations of Monitoring and Operation software
• Good understanding of general LAN/WAN internetworking (Firewall, TCP/IP, SNMP etc)
• Good understanding of Salesforce system, Oracle application, InTouch System, MS Office, Excel Spreadsheet Pivot Table customer data consolidation knowledge
• Prepare Proposal & Quotation using MS Office application
• Creation of Software Maintenance Contract Value Proposition
• Working Knowledge of MS Visio, Process Workflow and Methodology
Language
Speak and write English . Proficiency in a second language is a plus
Travel requirement
International
Schedule: Full-time
Req: 0092HB