EcoCare Customer Success Manager

• Develop meaningful customer success plans and subsequent action plans, ensuring we are on track to help our customer achieve their desired outcomes.

• Work closely with our direct and indirect North America sales force, project management teams, service bureaus, and others to manage customer relationships and satisfaction.

• Attend (with internal technical experts) consultative reviews of analytical reports regarding your customer Power Management system, Electrical Distribution systems, and/or UPS fleet.

• Actively identify opportunities to expand your customers partnership with Schneider Electric

• Provide guidance, action items, and relay the voice of customer to internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering. Holding those stakeholders accountable for any tasks assigned.

• Monitor the customers experience with our services to ensure the highest level of satisfaction and ROI.

• Navigate internal systems and teams to ensure timely escalation and resolution of any customer issues.

• Identify & mitigate churn risk for each customer and proactively evade dissatisfaction or lost business, ultimately driving customer retention.

• Develop strategic renewal plans incorporating solutions to customers challenges and goals

• Must demonstrate ability to work on multiple tasks at any given time, prioritize work, and meet deliverables and deadlines.

• Must demonstrate ability to work cross-functionally and cross-domain

Success Criteria

• Services Business Performance (orders, sales, profitability, customer satisfaction)

• Mutually agreed upon customer success plans for accounts

• Solution Adoption - Proactive Services delivered to customer

• Expansion - Customers expanded their Schneider Electric portfolio

• Renewal - Renewal rate and creating strategic renewal plans when needed. E

• Thought leadership in our field and market

• Driving collaboration and accountability across various teams and business units

What qualifications will make you successful for this role?

• Bachelor's degree in business, computer science, or engineering (or equivalent experience)

• Experience working in the field of customer success (or field with highly transferrable skills)

• Positive attitude, enthusiastic, self-motivated, and customer-focused

• People-person and team player, enjoying the cross-functional interaction required for this position

• Strategic mindset.

• Comfortable holding peers accountable

• Excellent follow through and follow up skills

• Comfortable working in a fast-paced, dynamic, transformative environment

• Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers, account managers, sales personnel

• Experience with CRM systems, Salesforce and Totango, Gainsight, or ChurnZero preferred

• Ability to occasionally travel to various customer sites in North America and worldwide

• Other skills: communication, customer service, writing, leadership as well as the ability to understand and present data

• Demonstrate a propensity to the Digital and Power Skills as defined through the SE Future Skills Playbook; listed below.

Desired but not required:

• Understanding of Power Quality products

• Knowledge of Power Management and Electrical Distribution

• Experience with Electrical Power Monitoring and Control Systems and products

• Power and/or electrical systems knowledge

15 Power Skills as defined by SE Playbook

• Making Decisions

• Be Results Oriented

• Focusing on the Customer

• Communicating/Active Listening

• Prioritization

• Complex Problem Solving

• Thinking Creatively

• Critical Thinking

• Being Open to Feedback

• Emotional Intelligence

• Change and Agile Mindset

• Learning Agility

• Curiosity

• Taking Risks

• Building a Network

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.