Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
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Great people make Schneider Electric a great company.
What do you get to do in this position?
The EcoCare Business Development Manager (BDM) is responsible for maximizing installed base Services revenue for an assigned portfolio of Accounts (Existing Customers and/ or Service Partners). The inbound talent should deploy sales activities in a hybrid mode between driving Face-to-Face and virtual engagements to grow the Services new business revenue from the Installed Base. This role is accountable to promote and sell recurring services at a 2X recurring order growth rate compared to base business growth.
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Mission :
- Maximize services revenue by establishing, building, and nurturing relationships with assigned accounts
- Manage and develop the accounts by proposing tailored solutions to assigned accounts as business opportunities
- He/she will have the motivation to increase the number of Service Plans (traditional and digital) in their assigned accounts.
Essential Responsibilities :
- Manage assigned accounts
- Develop and execute annual sales plan for key customers in their account portfolio (Platforming & Coverage Execution).
- Develop and maintain relationship with existing customer and Services Partners at all levels
- Apply market and account skills necessary for dealing with specific segments or target audiences.
- Increase the stickiness of Schneider services with customers by promoting and selling of the complete Services offer portfolio
- Proactively contact customers and educate them on the complete Service offers special attention on recurring and digital offers.
- Secure customer satisfaction overseeing all ongoing activities with the customer (Order, Delivery etc)
- Utilize Bfo (Salesforce.com) for sales funnel management, account planning, performance and opportunity detection
- Keep updated Accounts data & Installed Base data in bFO/bFS
- Provide monthly forecasts, using bFO, and summaries in a timely manner.
- Participate in the preparation of analysis and reports on service performance.
- Provide precise and timely information to Tender team to prepare sales quotations and proposals
- Monitor margin to be at or above country thresholds. Use DOA process to escalate opportunities below thresholds.
- Work closely with Lead Virtual Service Sales Representatives and the BU account managers to maximize business opportunities.
- "Feed" the Services Marketing leaders with Offers feedback and needs
- Coordinate and/or attend trade shows and marketing/sales seminars as needed
- Build and manage Services Opportunity Pipeline
- Analyze & qualify opportunities in Bridge Front Office (Schneider's Sales force based Opportunity management tool) and secure a healthy pipeline
- Meet daily goal for outbound sales calls to support existing customer portfolio and identify and pursue new opportunities with assigned accounts.
- Manage calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to Demand Generation Engines (marketing & sales campaign, FSR leads and CCC/other sales leads)
- Develop up & cross-selling between Line of Businesses service offer
- Coordinate with all the Services & Product teams if needed, to satisfy service opportunities
- Document all records of customer history in BFO.
This job might be for you if:
- Ability to engage customers in person and virtually and move the sales process forward. Up to 45 % of Customer Facing Time (CFT) including physical visits or virtual interactions.
- Comfort with available technologies for remote communication, and customer/opportunity management
- Good working relationship and regular coordination with Tendering team, all Account Managers for opportunities identification and support
- Regular collaboration with Services Operational Marketing team for thorough understanding of Installed Base of their customer portfolio. (Update Install Base, Data Quality customer improvement)
- Education: Bachelor /associate degree in Electrical / Electronic Engineering
- Experience:
- 4 year college degree or equivalent work experience and at least 3 years technical sales experience. Selling contract, services, sustainability, consulting, audits
- Virtual Sales, Partner Sales or CCC experience is a plus
- Soft skills:
- Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Services.
- Excellent verbal and written communication skills including C-level customers
- Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product.
- Proficient in Microsoft Office suite and ERP/CRM related tools. Excellent organizational skills.
- Ability to leverage technology for communications and managing own performance
Why us?
At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.
We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.
We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.
If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.
Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.
34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.