Jab summary:
Build enduring value and relationships by providing timely solutions for the customer.
Respossiblities:
1. Customer care center
2. Proactive problem reporting in a 24/7 Environment
3. Investigate issues reported by the customer in an efficient and timely manner
4. Review document history to assist internal management and external customers with inquires and reporting
5. D etermine Spares needed for Site interventions
6. Manage Preventive Maintenance Schedule and coordinate with Services Manager on resource planning
7. Perform level 1-2+ level troubleshooting
Qualifications
• Must have worked in a customer service and/or tech support environment
Want more jobs like this?
Get jobs in Tokyo, Japan delivered to your inbox every week.
• At least 5 years' experience in a technical position supporting a residential and large scale of solar plant.
• Able to handle multiple incoming calls and emails
• Ability to prioritize and manage multiple tasks
• MS Office program familiarity
Schedule: Full-time
Req: 0097ZJ