Requirement gathering

• Responsible for CHR requirement gathering phase and translation into functional specifications, bridging the gap between the business and the developers.

• Create Business Transformation Impact Analysis

• Create gap analysis between AS IS and TO BE scenarios (including process, organization, scope, and resources)

• Mitigation plan based on gap analysis

• Transfer knowledge of the new capabilities within the different teams

Testing

• Contribute to the pre-test of the data consistency and non-regression in anticipation of the UAT, high level to identify main issues

• Contribute to the UAT with key users & business process owner to ensure compliance to specification until UAT sign off, understand the changes and be ready to support the adoption

Stakeholder management in the business in conjunction with Application Lifecycle Manager

• Register and assess stakeholders. Identify the community of stakeholders and get their pulse in periodical meetings

• Conduct all action that resulted from the stakeholder assessment to ensure the right level of stakeholder management and alert leaders/management within GSC Analytics in case of any possible risk or roadblock.

Continuous Communication

• Build communication material and promote the decided training campaigns through the right communication channels (meeting with community of stakeholders, yammer group, TEAMS, etc.) making sure people get the information which is aligned with the communication standards for Adoption

• Ensure accessibility for all decided communications and documentation (guidebooks, FAQ, intranet, iSEE, videos, Data Dictionary, Detailed Functionality Documentation...) related to the business transformation

• Ensure that all communications are promoted and spread by the network of Key Users (Single Point of Contacts, Champions, Stakeholders, etc) end to end process, including deco if any

Community, network, key users, champions

• Support the Business Process Owner with the management and coordination with the animation of network of key users/community of users/stakeholders

Training & user documentation

• Link with GSC academy to make tutorials mandatory through MLL (curriculum)

• Create with other stakeholders the appropriate training material (guidebooks, FAQ's, tutorials, video materials, use cases and testimonies) with the right level of pedagogy/story telling covering all possible scenarii

• Organize and co-animate when needed the planned training sessions (classroom, virtual, video, etc) in accordance with global training plan

• Asses the training need of perimeters and put in place necessary training planning accordingly

• Build and track user satisfaction regarding the trainings and documentation delivered

• Improve training material making sure documentation is always up to date. Execute necessary action to make them up to date

• Lead the video creation

• Train the trainers (Single Point of Contacts, Champions, Stakeholders, etc)

Adoption & value creation in collaboration with BPO

• Define metrics to put in place and measure the user adoption and satisfaction of the app

• Measure adoption and satisfaction plus usage (the way it is used) during the RUN

• Propose improvements in case adoption is not at the expected level (involving whoever necessary)

• If theres a previous tool, provide to BPO useful data of current tool for the value creation definition

Project Management

• Project planning , Organization and risk Management

• Well versed on tools like Jira

Qualifications

• Fluent English.

• Focus on the Customer

• Strong interpersonal skills: ability to work effectively across organizational boundaries and geographies and lead by influence

• Ability to communicate effectively complicated ideas (a must) with simple concepts

• Good Level of IT Tools: expert in Excel, knowledge of relational databases' principles

• Problem analysis and problem solving

• Business process knowledge : Procurement and Finance

• Change management

• Active listening

• Strong analytical skills : design Thinking

• Issue resolution skills

• Ability to work in a fast-paced setting and prioritize among competing tasks and assignments

• Proven ability to quickly learn new applications, processes, and procedures

• Business value driven and passionate about user satisfaction

• High in result achievements through cooperation

• Agile and adaptable.

• Ready to challenge status quo

• Be recognized by the community as the reference on his/her domain

• Stakeholder Management

• Project Management

• Know-how on

o How to measure Learning Effectiveness

o How to create Effective Presentations

o How to create Video Trainings

o Jira

o Procurement Knowledge

Schedule: Full-time
Req: 0098D9