DCS Service Engineer

DSC Service Engineer provides project, engineering and field support and carries out upgrades for our customers in the respective country of operation on Foxboro, Triconex and Modicon control equipment where work requires in-depth system knowledge & expertise on these systems.

Primary Responsibilities

• Maintain, troubleshoot & repair Schneider Electric Process Automation equipment, especially for bigger and complex networks.
• Design solutions for complex upgrades, and may lead upgrade projects from design to execution.
• Carry out preventive maintenance related activities for Schneider PA equipment.
• Ensures Ferret is regularly updated for various customer sites.
• Modifies configuration, loop tuning, reports based on customer requirements.
• Experience in Schneider Foundation Fieldbus, Control HMI Products
• Assists projects in preparing documentation.
• Conducts site surveys as part of sales support function or for projects.
• Provides 24/7 on call support.
• Performs administrative tasks for billable activities, reporting time sheets, materials consumed, expenses incurred and invoiced.
• Works with the team to review new/upgraded applications being provided with upgrade solutions.
• Supports sales for building robust cost effective technical solutions and in presenting the same to clients.
• 100% compliance on the "SE Global Cyber Security Program for Process Automation Delivery" withno exceptions
• Identify any installed base or any SE Portfolio business opportunities that can add value to our clients.
• Supports GCS & Development in trouble shooting software and product design issues.
• Work as a Technical Lead for the projects when assigned to projects
• Raising cases when customer issues can't be resolved locally and following up with TAC as appropriate, closing them on time with proper response to customer when the case is resolved. Works with Project Manager in successful execution of major brown field / upgrade projects.
• Immediate Escalation to manager when any risks and issues are detected.

• Minimum 8-10 years' experience with solid expertise in at least one product line of Schneider PA systems and understanding of other product lines.
• Hands on DCS experience
• Must be registered in Kuwait Society of Engineer or degree should be eligible for the same
• Cyber Security experience is advantage.
• Foundation Fieldbus experience is advantage.
• Extensive experience in interfacing with customers and leading customer interactions.
• Experience working on complex system level issues.

• Service Delivery Manager or Service Supervisor - Solid Line Reporting.
• Client Sales Executives.
• Interface to Customers.

• Proper cost & scope preparation for brown field / upgrade projects
• Mentoring of less experienced engineers
• Utilization of resources (Targets set yearly)
• Ensuring proper billing of time & material services provided
• Client Satisfaction (NPS - > 68% & NSS - > 63%)
• Engineering and delivery Process compliance (100%)
• Time Sheets Submittal (Weekly)

• Good understanding of the SE product portfolio.
• Customer focus.
• Well organized and methodical.
• Ability to make commercially advantageous decisions for Schneider.
• Ability to understand social dynamics and operational and decision-making process in customer organization and using this knowledge to increase Schneider interests.
• The ability to create and/or provide high-quality, integrated, innovative, and practical solutions and services for customers, vendors, and/or Schneider stakeholders that meet the stakeholders' needs and generate confidence in Schneider
• The ability to establish long-term relationships with internal colleagues and external contacts (e.g., customers, vendors) to further the achievement of Schneider' organizational objectives and enhance the value of Schneider solutions for the customer.
• The ability to convey a message (written or verbal) in a logical and meaningful manner to influence the awareness, understanding, attitudes and behaviors of the audience.
• The ability to identify potential issues, manage disagreements, and engage in give-and- take discussions with customers and other internal team members to create a point of agreement and benefit.
• The ability to prioritize time and resources (if applicable) to ensure tasks and activities are completed within the agreed upon timeline and scope.