R egional DCIM Specialist will successfully manage project and perform deployment & configuration of EcoStruxure IT software suite, system integration, Customer & Admin training and WO management.
You will be part of Global EcoStruxure IT services team within LoB , having service mindset and customer facing experience is mandatory. T echnical guidance and admin training is often vital to success, yet an effective ability to support via remote is mandatory .
Responsibilities include s :
- Ensure safe working and follow local guidelines
- Assign & Co-ordinate internal work order management tool
- Perform Install & configuration support in Schneider or similar DCIM software applications and Environmental monitoring devices in remote & on-site as requested.
- Configuration support in Schneider Network Management Cards
- Work closely with Regional Delivery Manager/Project Manager
- Perform onsite and remote troubleshooting in Schneider DCIM Softwares and Troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP
- Develop and enhance project documentation to enrich customer's experience
- Customer facinf experience to support & utilize cross-border collaboration to maximize customer satisfaction
- Articulate to an internal and client project team the necessary steps/pre-requisite required to complete the scops of work
- Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan .
- Participate in the technical review process for product enhancements
- Perform post configuration review and Deliver Admin training to partners and end users Liaise with Product Managers or Custom Solutions team, provide feedback from customer for improvements.
- Identify Lead generation in services and software licenses
- Colloborate with regional sales and provide possible solution, around customer needs and deliver services.
- Basic Linux Administration - configure IP address, DNS/hostname resolution, stop/start/enable service will be an added advantage
- Hyperconverged Infrastructure solutions - Dell VxRail , Nutanix AHV and ESXi , HPE SimpliVity, Cisco HyperFlex will be an added advantage
- Basic familiarity with PKI and SSL certificates will be an added advantage
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What skills and capabilities will make you successful?
- Associates/Bachelors degree in a technical discipline or equivalent experience
- Minimum t hree years experience providing DCIM customer support for complex technical solutions in a Data Centre environment.
- Experience in C ustomer-facing, project management, analysis, troubleshooting technical skills
- Demonstrated basic technical knowledge of:
- Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
- Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
- Structured cabling components and concepts (patch panels, fibre, copper)
- Data centre facilities components (UPS, PDUs, single and 3 Phase Power, CCU)
- VMware vSphere ESX/ ESXi VM configuration
- Accountability and the ability to adapt/multi-task/manage changing priorities.
- Ability to work flexible hours with travel up to 50% required, some globally.
- Data centre surveys and audits
- Ambitious, Self-motivated, ability to learn and apply new skills quickly
- Good English and Italian written, and oral communication and interpersonal skills required.
- Working experience in Salesforce and WO management would be an added advantage
- Certification in Schneider DCIM software's is added advantage
- Certification in networks & routing concepts would be an advantage but not mandatory.
- VMware Certified Professional or equivalent will be an added advantage
- Microsoft Certified: Windows Server Hybrid Administrator Associate - Certifications (or equivalent) will be an added advantage
- Nutanix Certified Professional or equivalent will be an added advantage
What's in it for you?
- Permanent Contract and company car;
- Flexibility at work;
- Exciting job in an international company, with opportunities o lead and contribute to different projects collaborating with cross-region teams;
- Special
- tailored to your needs and career goals;
- Opportunity to develop based on clear career paths, to grow through experience and exposure;
- An environment where employees have equal opportunities to reach their fullest potential, depending on performance and personal aspirations;
- Global Family Leave program;
- Ticket restaurant or meal at canteen;
- Shareholding plans;
- Welfare programs that can be extended to your family;
- Health insurance and Professional/extraprofessional accident insurance.
Let us learn about you! Apply today.
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150 000+ employees in 100+ countries
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