What will you do?
The Customer Support Repair Representative provides customers with repair Return Material Authorization (RMA) support for the Process Automation (PA) product family to meet the requirements of our product repair support policies and guidelines.
Key Responsibilities:
The Customer Support Repair Representative initiates a SAP case for same unit return for repair for all PA product families.
In addition, the Customer Support Repair Representative provides case and order escalation in support of orders entered globally by other customer support teams. In this role, you will work with internal colleagues and customers communicating demand and scheduling ensuring that the shipping schedules satisfy the needs of our customers.
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The Customer Support Repair Representative interacts daily with customers, internal factory personnel, Projects, Sales, Service, Quality, team lead or manager, Offer Management and various management levels.
Who will you report to?
You will report to the Service Materials and Logistics Manager. This role is a hybrid position. You are required to report to either the Foxboro, MA or Andover, MA office at least 3 days a week.
What qualifications will make you successful for this role?
- High school diploma or equivalent
- 1+ years of relevant work experience in customer service
- Experience with MS Office suite with focus on Outlook, Excel and Word.
- Knowledge or experience with SAP
- Customer call center phone support background is a plus
- Possess the ability to foster and maintain good working relationships outside and inside of the organization. Establishes positive working relationships with associates from various backgrounds. Communicates with associates of diverse backgrounds with sensitivity and respect.
- Good written, verbal, and interpersonal communication skills
- Strong organizational skills including, but not limited to, the ability to handle multiple demands and assignments and the ability to prioritize tasks effectively and efficiently working independently.
- Understands various implications of the situation, using different points of view to analyze the issue. Focuses on vital information without getting overwhelmed with unnecessary detail. Ability to solve sensitive issues relying on past experiences.
- Develops a good understanding of the customer's requirements. Regularly seeks and listens to customer feedback. Conveys the importance of resolving customer problems to key individuals. Finds constructive ways to share our constraints with customers.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.