Reporting to the Customer Success Manager Hub Leader, the Customer Success Specialist will be responsible for advancing customer relations and engagement with Power Services and Digital Power customers.

The customer success Specialist will strive to obtain a full understanding of the client's strategic goals and tactical needs to drive business growth and shared success for the client as well across Schneider Electric (SE).

Main responsibilities include, but not limited to:

• Serve as the primary point of accountability, once contract is won, for assigned customers under recurring contracts.
• Building and maintaining relationships with clients and key personnel within client companies to ensure long term repeat business
• Conduct business reviews with sales, operations, services to ensure clients are satisfied with their products and services
• Conduct periodic check in meetings with clients to ensure the day to day tactical needs are met
• Support the Service Order Manager (contract booking in ERP and finalization in BFS) to enable proper execution of the contract in our tools
• Work closely with Account Managers and Sales Consultants to alert them of potential sales opportunities and ensure follow up. (V1, V2, BDS, NSF, LOB, cross BU)
• Utilize site/system knowledge and application familiarity to facilitate of required meetings between sales, Ops, digital services, and the customer
• Ability to identify business growth opportunities including system enhancements, ASP and ESP renewals by continuously evaluating the growth of size and complexity of existing ESPS system and make subsequent recommendations to key internal and/or external stakeholders
• Develop and drive medium- and long-term strategy with the client and SE
• Escalate and resolve areas of concern as raised by clients
• Monitor client satisfaction survey and establish / monitor client health forecasting
• Play a consultative role for ALL technical and procedural clarifications during both the execution and services phase of projects
• Drive engineering consistency across client portfolio
• Achieve business and client relationship targets / KPI's
• Monitor company performance against service level agreements and flagging potential issues.
• Review FSR opportunity notifications (Leads) tied to their contract portfolio before assignment to FSS as per FSR Lead generation process. In case of named FSR's for the contract, keep close feedback loop with the FSR'.

• Engineering degree or relevant experience.
• Experience in power products in Low and Medium voltage.
• Experience with Electrical Power Systems, On-site power system experience (an asset)
• Power and/or electrical systems knowledge
• Understanding of Power Quality products
• On-site or remote advanced technical support experience
• Computer knowledge, particularly relating to server, network and operating system installation and configuration.
• Experience with CRM systems, Salesforce preferred.
• Excellent analytical skills and attention to detail.
• Excellent communication skills both verbal and written.
• Bilingual: French an asset
• Positive attitude, enthusiastic, self-motivated, and customer-focused
• Team player, enjoying the cross-functional interaction required for this position.

• Occasionally travel to various customer sites across the country.

• Great Benefits: Competitive package, Group pension match, Healthcare plan, paid family leave, well-being programs, holidays & paid time off, recharge breaks, employee share ownership plan and more.
• Inclusive Environment: diversity is an integral part of our history, culture, and identity. Schneider Electric builds a culture of respect where everyone feels safe to be their authentic selves .
• Career Development: We empower our people to grow and learn every day, developing new skills and building careers for today and tomorrow (mentoring, coaching, training, tuition reimbursement
• Accelerate your Career in Sustainability: Sustainability has, in recent years, shifted from the margins to the center of the corporate agenda.