Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved , and promote/support additional value from our extensive line of solutions.
Assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew . Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn .
Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner.
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Qualifications
• Bachelor of Science or Engineering degree preferred
• Knowledge of the large and critical electro-intensive industry, ecoStruxure , IoT or Cloud understanding and a proven track record of generating or leading related opportunities
• Proficient computer experience in Microsoft Office Products + Salesforce
• High commitment to the company's vision and values.
• Excellent analytical skills and attention to detail.
• Excellent communication skills both verbal and written.
• Effective working in team environment.
• Customer oriented, Nurturing, Farmer Characteristics
• Deep passion for making others successful
• Dynamic & entrepreneur
• Bringing forward proposal
Schedule: Full-time
Req: 0092W7