Customer Success Manager - Secure Power & Power Systems
We're looking for a Customer Success Manager to manage service contracts and drive customer satisfaction across our Secure Power and Power Systems business. This is a key role where you'll be responsible for operational delivery, stakeholder engagement, and the financial health of your contracts. You'll work closely with customers, engineers, and our internal teams to ensure smooth service execution.
What You'll Do
• Manage a portfolio of service contracts
• Act as a trusted advisor, ensuring customers get the most out of their contracts.
• Oversee contract execution, guiding customers on HV and LV systems maintenance.
Want more jobs like this?
Get jobs delivered to your inbox every week.
• Collaborate with engineers and support teams to ensure seamless service delivery.
• Track financial performance, identifying opportunities for improvement and growth.
• Conduct regular customer check-ins, performance updates, and business reviews.
• Work closely with the sales team to support contract renewals, upselling, and customer retention.
• Travel to customer sites as needed.
What We're Looking For
• Technical background in HV/LV electrical systems
• Experience managing service contracts or working in a customer-facing engineering role.
• Commercial awareness - understanding of gross margins, contract profitability, and financial responsibility.
• Strong stakeholder management skills - ability to liaise with internal teams and external clients.
• Field engineers looking to transition into a customer success role are welcome to apply.
Location & Work Setup
• UK-based role - preference for candidates near Hatfield or Warrington, but open to other locations.
• Hybrid working - mix of home, office, and customer site visits.
What We Offer You:
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation. We believe that embracing different perspectives fosters innovation and collaboration. We strive for our teams to reflect the diversity of the customers and communities we serve.
We proudly participate in the Disability Confident Program, offering workplace support to individuals with disabilities.
Apply Now
Submit your application online to be considered for this opportunity. We want to hear about you!
#LI-WM1
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.