Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!

The Role: Customer Success Associate

Overview:

The position is viewed as a customer trusted advisor that drives adaptation and expansion of SaaS solutions. The position also drives ARR for the following products: IT Expert, SmartConnnect, Network Management Cards, PowerChute Network Cards.

What will you do?

• Conducting welcome calls with newly signed customers.
• Onboarding & adoption of SaaS solutions.
• Understand and document the customer's primary challenges, goals, and definitions of success.
• Deliver basic training, configuration assistance, and best practices for purchased solutions.
• Coordinate with partners and relevant service delivery teams (if implementation, project management, or custom services were purchased by the customer).
• Perform implementation and configuration services.
• Handling basic technical and non-technical issues directly in collaboration with our customers and/or partners.
• Advocating client needs back to our internal support, product, engineering, and sales teams.
• Building relationships with customers and partners via phone and email.
• Identifying customer advocates for marketing participation.

• Bachelor's degree
• 2-3 years' experience in SW solution selling and consulting.
• Experience with customer onboarding and retention.
• Experience with subscription based services is a plus.Understanding of SaaS ARR, Revenue/Account Churn is desired.
• Collaboration with internal teams.
• Good customer relationship building skills.
• Experience with Salesforce/bFO, Oracle application, & MS Office Excel spreadsheets.
• Proficiency in written and spoken English.
• Solid communication and interpersonal skills.
• Experience in EcoStruxure IT Expert is a plus.

• Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
• €36bn global revenue
• 150 000+ employees in 100+ countries
• 45% of revenue from IoT
• 5% of revenue devoted for R&D