We invite you to join us as a Customer Service Manager at our Columbia, MO location. In this role, you will be responsible for overseeing customer service, scheduling, and order-related activities, ensuring that all voices are heard and respected.
Who will you report to?
- Identify root causes and eliminate barriers in the customer service process, both short-term and long-term.
- Implement and support lean tools within the department and plant.
- Manage relationships with internal and external customers, coordinating with various Schneider Electric functional areas, including manufacturing, sales, distribution, and field service.
- Support and manage a world-class customer service experience, fostering engagement and facilitating organic growth.
- Take ownership of customer issues and see them through to resolution.
- Set a clear mission and deploy strategies aligned with that mission.
- Handle customer inquiries and complaints accurately and expeditiously, covering status, production, delivery, and billing inquiries.
- Coordinate with customers on product selection, order placement, engineering, delivery schedules, and expediting.
- Proactively resolve issues through customer interaction, resulting in positive feedback and improved relationships.
- Support the Sales, Inventory, and Operations Planning process.
- Understand and manage the capacity of the plant and warehouses, making informed decisions for customer satisfaction while developing KPIs and reports for upper management.
- Coordinate with the shipping department to resolve shipping issues and ensure on-time deliveries.
- Recruit, mentor, and develop customer service personnel and engineers, nurturing an environment of encouragement and empowerment.
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This position reports to? Plant Manager
What qualifications will make you successful for this role?
- Bachelor's degree in Business Administration, Supply Chain, Economics, or a related field is required.
- 3+ years of supply chain experience in a manufacturing environment.
- Supervisor or leadership experience.
- Lean manufacturing experience.
- A solid understanding of supply chain principles.
- Experience facilitating change management within an organization.
- A strong track record of building a culture of responsiveness and continuous improvement.
- Experience coordinating with departments to optimize production processes.
- Experience auditing processes, operational procedures, and product quality, ensuring compliance with safety and health regulations.
- Proven ability to establish and maintain performance measurement systems to track results and identify improvement opportunities.
- Experience in developing team competencies through training, coaching, communication, and performance management.
- Skills in team building and motivating people to engage in continuous improvement activities.
We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.
What's in it for me? Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.
You must submit an online application to be considered for any position with us. This position will be posted until filled. Let us learn about you! Apply today.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.