Customer Satisfaction & Quality Manager

What will you do?

• Under ASCO GSC, Customer Satisfaction & Quality Manager strives to transition ASCO's GSC into a highly customer oriented organization to deliver premium quality offer and service to customers to exceed their expectations.
• Drive customer-oriented culture under the core value of Quality First.
• Strive for continuous improvement culture as per customer feedback.
• Deploy Quality First strategy within the cluster.
• Mission of CS&Q Manager is to engage the plants to the core value of Quality First and bring a unique exposure and experience to develop potential for talent in every domain.

What skills and capabilities will make you successful?

• Drive the Quality First value in the organization by defining the initiatives and foster customer centricity activities.
• Deploy the CS&Q initiatives and ensure good progress of the execution:
• Coordinate with GSC plants, front office and LOB to handle any quality crisis, customer escalations etc. to ensure a fast and satisfying resolution.
• Leverage the GSC CS&Q community to drive the best practice sharing, benchmarking and cross-plant or BU projects.
• Serve as staff member to the ASCO GSC VP while maintaining dotted line responsibility to LoB Quality Lead
• Drive continuous improvement within the plants utilizing data trend analytics.
• Passionate to customer satisfaction improvement.
• Strong leadership and influence in customer centric culture change.
• Ready to take bold actions and make breakthrough, keep raising the bar high to premium quality and service.
• Hold Bachelors degree or Equivalent on mechanical, electrical or automation
• At least 5 years of relevant experience in some of below GSC functions: CS&Q, Project Management, Supply Chain / Logistics Management experience, manufacturing.
• Should also be interested in LoB, Front Office, and other transformational experienced candidates.
• Skills of continuous improvement tools like 8D, FMEA, six sigma, lean manufacturing.
• Working experience of ETO (Engineering To Order) type of business is a plus.
• Must be an excellent communicator both written and verbally and be comfortable reporting out to executive leadership.
• Must be comfortable making decisions on imperfect data.

What's in it for you?

• Paid H olidays and PTO P rogram
• Employee R ecognition R ewards
• Company M atching P ersonal C haritable D onations
• Safety S hoe and S afety P rescription G lasses V oucher P rogram
• Tuition Reimbursement for Q ualifying Programs
• Company D iscount P ortal
• Basic Life and AD&D Insurance provided by C ompany
• Well-being P rogram provid ing the ability to earn rewards
• 401(k) + C ompany M atch

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us : http://se.com/us/careers


What qualifications will make you successful for this role?

• Hold Bachelors degree or Equivalent on mechanical, electrical or automation
• At least 5 years of relevant experience in some of below GSC functions: CS&Q, Project Management, Supply Chain / Logistics Management experience, manufacturing.
• Should also be interested in LoB, Front Office, and other transformational experienced candidates.
• Skills of continuous improvement tools like 8D, FMEA, six sigma, lean manufacturing.
• Working experience of ETO (Engineering To Order) type of business is a plus.
• Must be an excellent communicator both written and verbally and be comfortable reporting out to executive leadership.
• Must be comfortable making decisions on imperfect data.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.



Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

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