Schneider Electric has an opportunity for a Customer Satisfaction & Quality Manager in our City, Reynosa, Tamaulipas México location.
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment .
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- Drive the Quality First value in the organization by defining the initiatives and foster customer centricity activities.
- Deploy the CS&Q initiatives and ensure good progress of the execution:
- Cost of Quality root cause and reduction
- Digital quality deployment
- Develop people's competence of the CS&Q values to achieve a high performing culture
- Coordinate with GSC plants, front office and LOB to handle any quality crisis, customer escalations etc. to ensure a fast and satisfying resolution.
- Leverage the GSC CS&Q community to drive the best practice sharing, benchmarking and cross-plant or BU projects.
- Serve as staff member to the ASCO GSC VP while maintaining dotted line responsibility to LoB Quality Lead
- Drive continuous improvement within the plants utilizing data trend analytics.
Qualifications
We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.
This job might be for you if:
- Passionate to customer satisfaction improvement.
- Strong leadership and influence in customer centric culture change.
- Ready to take bold actions and make breakthrough, keep raising the bar high to premium quality and service.
- Hold Bachelors degree or Equivalent on mechanical, electrical or automation
- At least 5 years of relevant experience in some of below GSC functions: CS&Q, Project Management, Supply Chain / Logistics Management experience, manufacturing.
- Should also be interested in LoB, Front Office, and other transformational experienced candidates.
- Skills of continuous improvement tools like 8D, FMEA, six sigma, lean manufacturing.
- Working experience of ETO (Engineering To Order) type of business is a plus.
- Must be an excellent communicator both written and verbally and be comfortable reporting out to executive leadership.
- Must be comfortable making decisions on imperfect data.
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.com/mx/carreras .
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.
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Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Schedule: Full-time
Req: 0093Q8