Schneider Electric has an opportunity for a Quality Manager in our Queretaro location.
Great people make Schneider Electric a great company.
Mission
- Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.
- Organize/manage the Quality function within a given entity (includes quality planning, allocation of resources and quality measurements).
- Advise management regarding quality matters.
- Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards
- Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop (quality spiral) in order to result in economic effectiveness.
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Main Activities
Manages the Customer Satisfaction & quality function within ths plant. Develops quality action plans, allocates resources.
• Manage the CS&Q in the Plant and is the owner of the SPS Cards 6A, 9A, 9C, 9D for the plant
• VOC : Voice Of the Customer
• Interact regularly with customers to better understand their expectations and concerns
• Represent the voice of customer and drive the customer centricity within the entity
• Influence the decision process of their entity to always take into account the voice of the customers (SPS, etc.)
• Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan
Quality Excellence
• Run CS&Q related processes (Issue to Prevention)
• Run the Product Return Management (Analysis and Expertise Center if any)
• Drive Quality Excellence in Supply Chain (from Suppliers to Customers)
• Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
• Consolidate all Non Quality Costs and drive improvement actions
• Alert the management on issues
• Contribute to the Tailored Supply Chain implementation
Quality System
Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity
Advocate to drive and implement the Global directives and policies
Manage the Quality Management System of the entity
Management & networking
Network continuously with CS&Q teams to ensure their entity's needs are understood and considered
Identify & capitalize on best practices in quality
Ensure the right level of competency for the CS&Q teams
Be responsible for people management including : goal setting, performance management, competency development, recognition, engagement, well being.
Manage/fulfil other tasks as defined by a manager Confidential Property of Schneider Electric
Qualifications
This job might be for you if:
- Minimum 5 years experience
- Experience with Lean Manufacturing & Core tools
- Strong Data Analytical skills, Technical / problem-solving skills.
- Solid knowledge in safety & quality
- Advanced English
- Wiring Workmanship Standard Knowledge
Schedule: Full-time
Req: 0099SS