Missions:
As part of a Customer Program team:
- Act as the leader of complex technical integrated solutions of the customer program, and be the single point of contact regarding all program technical topics;
- Make sure our technical solutions answer to customer requirements in compliance with the contract.
- Lead one or several technical teams composed of "customer project technical engineers" and applicatoin design engineers (i.e. DPT and DAT), and ensure technical coordination of all program stakeholders;
- Coordinate all technical solutions of customer complex integrated projects inside the program;
- Master technical risks of the overall technical solutions designed and delivered.
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Scope and Environment:
- Part of a customer project global execution/application center;
- Program teams are spread among several sites/countries, requiring international collaboration with other functional teams/stakeholders.
Key Activities and Responsibilities:
Technical team coordination & management:
- Be accountable of the technical solutions across the entire program (often above 100M), in line with customer needs, requirements and program strategy;
- Make sure the program technical teams are aligned with the program strategy;
- Be accountable of the overall technical budget and planning of the program;
- Facilitate & prioritize all technical activities with factories or suppliers.
Technical coordination of project stakeholders:
- Work in close collaboration with Program Director and Projects Managers, Segment and LoB leaders, Strategic Account Executives, Solution Architects & Experts;
- Act as a single point of contact for all program stakeholders (including Customer), regarding the technical strategy and major technical decisions taken in the program;
- Ensure excellent communication to the program team and management regarding technical decisions and strategy of the program.
Risk & Opportunity management, Change management, Alert:
- Master the technical risks & opportunities of the program;
- Conduct change management with the Program Director & Project Managers and Technical Leaders;
- Work closely with Program Director to present and negociate major changes that impact Schneider Electric, until getting variation orders;
- Pave the way for any future services after the CAPEX phase; be accountable for the Digital content and Sustainibility performance of the overall solution delivered;
- Alert Program Director and Top Management of any issue that could affect the Program performance or customer satisfaction.
Customer interactions:
- Lead technical strategy in line with customer expectation and vision (C-level), as well as contractual obligations;
- Take the proper technical decisions to ensure SE interest and customer satisfaction;
- Act as the key and trusty contact person for all technical topics related to the customer program.
Quality process, Methods, Tools:
- Be accountable that program follows Schneider Electric processes; CPP and TDP
Community of practices & Coaching:
- Act as role model and/or coach technical customer project engineers (DPT, DAT, DQT);
- Be connected with LoBs and Schneider Electric Top Management to ensure seemless communication & knowledge of program technical challenges and decisions
- Master's degree in Engineering or Business or Management
- Fluent English (min C1)
- Other languages are a plus.
- 15 years in leading full technical scopes or teams in large & international customer projects environment.
- Business or Technical experience in a specific market segment or in a specific customer application/process is a plus.
- Ability to think out of the box and take decisions in complex and risky context ("VUCA")
- Ability to communicate (written, verbal) very clearly in concise and synthetic manner on any complex technical strategy.
- Ability to lead with agility in a complex & matrix international environment.
- Ability to influence and convince internal & external stakeholders up to C-level on the best program technical strategy CAPEX+OPEX oriented
- Ability to learn from others, share her/his knowledge, coach others and collaborate efficiently.
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