• Manage PFMEA animation and documentation with all required processes

Ensure that customer complaints lead to robustness program update (PCP, FMEA, ...)

Scope is on operational and systemic facility processes, but also requires knowledge of and communication with order management and transport

Share critical customer feedback information with management and associates at all levels

Plan and host customer appreciation days, while including management, supervisors, employees, etc.

Select, schedule, and plan out visits to customer sites and hosting customers at our facility

Evaluate both internal and external customers for each process, their requirements, and work on actions to improve overall customer experience

Support and influence customer centric culture

Assist with customer satisfaction and quality related projects as needed

What's in it for you?

Schneider Electric offers a comprehensive benefits package to support our employees, inclusive of medical, dental, and vision plans; basic life insurance, and short and long term disability plans. We also have flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 paid holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), and the opportunity to purchase company stock.

Schneider Electric recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.

The opportunity for growth and development to prepare you for the career path of your future is abundant. We encourage all associates to take advantage of our mentorship programs and continuous learning opportunities. Your growth and development leads to our success!

Who will you report to?

• Quality and Customer Experience Manager

What qualifications will make you successful for this role?

• Excellent verbal and written communication skills including the ability to influence internal and external customers, listen effectively and solicit input from others
• Excellent organizational skills including the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and drive issues/ tasks to closure
• Strong collaboration skills and the ability to work in a group setting or independently
• Candidate must be a self-starter, highly motivated, and results driven
• Strong problem-solving skills and experience with root cause analysis and implementation of corrective action for process related concerns
• Experience with Project Management techniques and strategies
• Experience in Lean strategies and methodologies
• Proficiency with MS Office suite of products, especially Powerpoint and Excel
• Bachelor's degree in engineering, supply chain or equivalent experience
• 2- 3 years' experience in project management, continuous improvement, engineering and / or supply chain

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.