Customer Experience Manager
Schneider Electric has an opportunity for a Customer Experience Manager responsible for our Oxford, OH location. You will be primarily accountable for managing/ supervising customer service, scheduling, and order related activities.
What do you get to do in this position?
- Identify root causes and eliminates short-term and long-term barriers in the customer service process.
- Implement and supporting lean tools within the department and plant.
- Manage the interface with internal and external customers, including coordinating activities with Schneider Electric functional areas, manufacturing, sales, distribution and field service.
- Support and manage a world class customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Accurately and expeditiously handle all customer complaints and inquires including: status, production, delivery, and billing inquires.
- Manage the coordination with customer regarding product selection, placement of order, order engineering, delivery schedules, and expediting.
- Proactively solves problems with customer interaction that results in positive feedback and improved relationship.
- Support the Sales, Inventory, and Operations Planning process.
- Understand and manage the capacity at the plant and the warehouses, making the best decision for the customer, also by developing KPI's and reports to upper management related with the capacity of the plant and warehouses.
- Have audited processes, operation procedures, products quality and guaranteed safe & healthy working environment for compliance with defined requirements.
- History of establishing and maintaining work performance measurement and report system to present work results and indicate improvement direction.
- Development of team members' competency through training, coaching, and communication and performance management.
- Team building and motivation of people to involve in improvement teams 'activities.
- Coordinate and help with customer service shipping issues
- Partner with shipping department to mitigate issues that may prevent on-time shipments
- Recruit, mentor, and develop customer service and engineers and nurture an environment where they can excel through encouragement and empowerment
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What qualifications will make you successful for this role?
- Bachelor's degree in Business Administration, Supply Chain, Economics, or a related discipline
- 7+ years of supply chain experience in a manufacturing environment
- Supervisory or leadership experience within manufacturing
- Strong customer satisfaction experience, both internal and external, related to change management within an organization
- Strong computer and digitalization expertise
- Lean manufacturing experience
- Understanding of supply chain principles
- Previous experience facilitating change management within an organization
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.