We're a dynamic, global company looking for passionate people to help us lead a digitalisation revolution that champions sustainability, efficiency, and safe, affordable power for everyone. We have an amazing opportunity for Customer Experience Lead - Pacific to join our Customer Satisfaction team. Our team's mission is to be Customer's first advocate & connect our teams to provide simplified seamless experience. Through innovation and digitisation, you will play an integral part as a change agent towards continuous improvement.
Another exciting thing about this opportunity is that you could be based anywhere in Australia! You will report into the Customer Satisfaction Director, leading a small team of indirect reports. We are seeking a passionate individual to act as the Customer Experience advocate, ensuring that customer satisfaction and loyalty are at the heart of everything we do at Schneider Electric.
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Specific responsibilities include but not limited to;
- Drive innovation and CX differentiators in the market, aiming for increased satisfaction and loyalty
- Measure Customer Experience according to business priorities and define improvement action plans
- Resolve customer dissatisfactions effectively through containment, correction, and prevention steps across end to end customer journey
- Build a differentiated customer experience across Services, Projects, Software, and Transactional Experiences
- Run customer satisfaction surveys and transition to Net Sentiment, fostering a strong customer-first culture
- Provide a critical link between the market and service organizations to manage and improve product quality
- Define market differentiated experience and priority customer service level for the zone.
About you:
You're innovative and strategic, focused on finding opportunities for continuous improvement and ways to optimise work processes. You're customer-obsessed, going above and beyond to deliver extraordinary results and experiences for customers.
In addition, you possess the following relevant skills and attributes to be successful;
- Minimum bachelor's degree in any engineering / Business field and/or Continuous Improvement Certification
- Skilled in E2E Customer Experience (CX) Service Models
- Demonstrated experience of at least 8 years in customer satisfaction & quality
- Sound experience in industrial/logistics/quality/continuous improvement
If you are passionate about elevating customer experiences, driving loyalty, and innovating in the market, we invite you to bring your expertise to our team. Let's work together to create exceptional customer experiences and make a lasting impact!
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#LifeIsOn
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All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.
Why us?
At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.
We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.
We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.
If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.
Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.
34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.