We hope to hear from you who want to be part of the world's most sustainable company and who have a dedicated passion to develop and further build the valuable link between the business and digital development.

What You'll be doing:

• Ensure a reliable process is operating to solve customer complaints quickly and effectively.
• Escalate customer issues to the appropriate organization when necessary and support collaborative resolution in the customer's best interest.
• Regularly analyze customer issues to identify top concerns and initiate projects to prevent them.
• Collaborate with other organizations to contain, correct, and prevent problems affecting customers.
• Lead the execution of containment actions for known issues.

What Will Help You Succeed:

• Bachelor's degree in business administration, engineering, or a related field.
• Proven experience as an Issue Prevention Leader or a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Experience working with cross-functional teams.
• Knowledge of risk management and issue prevention methodologies.
• Ability to thrive in a fast-paced, dynamic environment.

What Do We Offer:

• An exciting job in an international company with opportunities for professional and personal development
• Engage in and contribute to different projects and actions such as CSR, charity, Employer Branding, and Well-Being, making a meaningful impact
• Work in a diverse and supportive team of professionals, where you'll have access to buddy, mentor, and induction training to help you smoothly integrate into our company
• Receive special training tailored to your needs and career goals, and benefit from a wide range of perks including sports cards, lunch vouchers, medical care, life and group insurance, holidays and languages subsidiary
• Embrace our no formal dress code policy, where we welcome people as they are and perceive diversity as a value for the company
• Seize the opportunity to develop based on clear career paths, grow through experience and exposure, and use foreign languages while collaborating with cross-region teams

Did we get you inspired?

Join Schneider Electric and unlock your full potential! Apply now and embark on an exciting career journey with us. Please submit your application soonest. We will fulfill the position as soon as the suitable candidate has been found.

Contact persons

If you have questions regarding this position, please contact Mika Murtoniemi, Director, Customer Satisfaction & Quality at mika.murtoniemi@se.com

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.