What will you do?

• This position is responsible for all daily communication on projects to Schneider Electric's internal Project Managers
• The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships
• Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
• Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions
• Provide customer resolution for complex installations restoring customer application and confidence in Schneider Electric product
• Ability to handle and process customer complaints and concerns in a professional manner
• Technical expertise, analysis, and reporting for customer complaints on products

• Bachelor's Degree required
• The ideal candidate will possess excellent customer service skills with the ability to excel under high pressure and time sensitive situations
• You will need to be able to work independently as well as collaboratively with a small Customer Service department
• Microsoft Office experience (Excel required)
• Strong Customer focus; demonstrated ability to develop and maintain positive customer relationships
• Capable of establishing own tasks list and work with little supervision and make independent decisions to meet customer deadlines
• Must have the desire and ability to learn products relevant to assigned customer base
• SAP experience