The Customer Advocate Engineer is responsible for evaluating escalated customer inquiries by understanding customer applications and providing potential solutions. As a member of the Customer Satisfaction and Quality team for Power Products in North America, the Customer Advocate Engineer will support driving quality initiatives to improve the customer's experience with Schneider Electric products specifically for the Power Products product offering. This includes driving proactive and reactive improvements in the design and manufacturing of products.

• Provide fast and effective resolution of customer issues by leveraging technical expertise and analysis.

• Provide customer resolution for Power Products product offers to restore customer application and confidence in Schneider Electric products.

• Technical support team member on the cross-functional team on problem-solving, root cause analysis, and effective corrective actions for Power Products product offers.

• Transfer field experience to training or advice to manufacturing sites, Research & Development, and other members of the Customer Satisfaction & Quality community to drive product evolution and improve customer experience.

Responsibilities:

• Assess the product application issues reported by the customer, by return analysis, on-site or remote analysis with high efficiency.

• Provide technical reports to necessary stakeholders (customer, internal functions) on time with professional diagnosis and suggestion.

• Provide professional advice to manufacturing sites, Sales, Services, and/or Marketing to improve the competency of key stakeholders.

• Knowledge sharing & Continuous Improvement with other Technical Expert Leaders.

• Work with cross-functional teams to solve customer installation issues or determine application solutions.

• Support the product quality improvement for manufacturing site processes and design/application.

• Support manufacturing sites where needed, i.e. - customer audit/visit, issue diagnosis, etc.

Qualifications

We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:

• Bachelor's degree in engineering and/or equivalent required.

• Minimum of 5 years of product/project engineering experience with proven success in customer interaction.

• Expertise/knowledge in electrical distribution equipment

• Working knowledge of manufacturing process, standards, and their application.

• 8D Methodology hands-on experience is a plus.

• Strong ability to influence with a global mindset.

• Skilled in common electrical test instruments (Multimeter, Oscilloscope, dielectric tester, u-ohm meter, programable power source, etc.).

• Working knowledge of industrial analysis and test methods (X-ray, EDS, CT, infrared imaging).

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.com/mx/carreras

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.

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Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Schedule: Full-time
Req: 0092XY