You will join the Customer Support and Issue to Prevention team which is responsible for the CRM solution that covers our global customer support and product quality processes. You will be working with the Product Owner of our Issue to Prevention (quality) solution. It's used globally at Schneider Electric and it provides service to about 10.000 users across all regions in the world. You will take part in all the enhancements and small projects that will be implemented on this solution from the initial business requirements gathering to the implementation and final deployment phases. These small projects will involve both Salesforce developments and integration with external systems.

What will you learn?

• Understand the responsibilities of a product owner following the Agile methodology principles

• Learn to gather business requirements discussing with internal business stakeholders and understanding their needs

• Learn to translate the business requirements to a technical design

• Use Jira for creating stories representing the technical design that has been agreed

• Use Jira for organizing stories into releases and sprints and work with the team of developers on their implementation, managing the lifecycle end to end.

• Organize UAT (user acceptance & testing) workshops with the end users, keeping track of the issues that they report and working with the developers for fixing them.

• Understand what non-regression testing scripts are for and how to implement and manage them

• Provide support to our end users after the go live making sure that they are satisfied with the solution

• Work with the process owner on evaluating new ideas from the users and assess their technical feasibility
• And of course many other topics that we will come across and that are not listed above!

Are you who we are looking for?

• You are fluent in English, this is a MUST.

• You are a highly motivated individual and a quick learner who is willing to upskill on new technologies and learn the principles of the Agile methodology

• You have an IT background and/or strong analytical skills

• You are a good team player who is always willing to lend a helping hand and collaborate with the rest of the team
• You have good communication & presentation skills - if you are a bit shy don't worry, you will learn by doing like everyone else!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.