Mission
In this role, you will provide, worldwide, expert level technical support to SE Field Services Representatives (FSRs) and Certified Service Partners (CSPs) for repair, maintenance and start-up activities on Cooling Products (Precision Air Conditioners as In Room - In Row, and Chillers) intended mainly for Data Center applications.
You will have to provide adequate guidance, remotely and on-site, in order to solve problems related to the installation, operation and application of the aforementioned products.
If necessary, you will have to work jointly with other company functions (R&D and Offer Quality Engineering, Customer Satisfaction & Quality teams, Marketing and Application Engineering) in order to receive the necessary support solve the field issues.
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You will be in the move of the IoT revolution where all Schneider connected products will provide key information to allow predictive, advanced maintenance & remote troubleshooting. The international aspect of this position means occasional travels all over the world.
What will you do?
- Provide technical support on Cooling Products on BFO, via e-mail/phone/video or through remote connections to SE FSRs and CSPs
- Contribute to the creation of technical bulletins (Field Service Bulletin, Method of Procedure and Known Event) describing the problem solving on Cooling Products
- Contribute to the quality improvement of the products on current portfolio collaborating with Cooling LOB (Offer Quality Leaders/ CS&Q)
- Contribute to the management of the Advanced FSRs Community by creating Knowledge sharing content
- Update the content of the FSR database for Cooling Products
- Contribute to the development of the training modules collaborating with Training teams
- Contribute to release new cooling products with connected capabilities allowing predictive & advanced maintenance enhancing remote troubleshooting capabilities
- Contribute to improve procedures for development of FSR Service Tools.
What qualifications will make you successful for this role?
- Master's Degree in Engineering preferably in thermodynamic or energetic field.
- At least 5 years of work experience related to Field Services activities or R&D product development on cooling products.
- Fluent English (oral and written)
- Good thermodynamic knowledge and cooling experience are mandatory
- Good verbal and written communication skills
- Team-work capabilities
- Capability to self-assess & follow-up your own performance
- Flexibility and ability to learn fast
- Problem solving skills and predisposition to understand and explain in a simple way high level technical information
- Continuous Improvement mindset
- Willingness of achieving ambitious goals both individual and common.
- Ability to work respecting clear deadlines
- Ability to develop and maintain relationships with technical stakeholders (Colleagues, End Users, Suppliers)
- Availability to travel occasionally WW.
- Knowledgeable on digital communication tools
What's in it for you?
- Permanent contract;
- Flexibility at work;
- Exciting work in an international company, with opportunities to lead and contribute to various collaborative projects with cross-regional teams;
- Special training tailored to your needs and career goals;
- Opportunities for growth based on clear development paths;
- An environment where employees have equal opportunities to reach their full potential, depending on personal performance and aspirations;
- Global Family Leave programme;
- Ticket restaurant or canteen meals;
- Share ownership plans;
- Welfare programmes that can be extended to your family;
- Health insurance and professional/extra-professional accident insurance.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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150 000+ employees in 100+ countries
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You must submit an online application to be considered for any position with us. This position will be posted until filled.
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