Cooling Field Service Engineer
Location: Zagreb
Do you dream of working in an inclusive company that is driven by a meaningful purpose? Would you like to help utilities worldwide on their digitalization journey?
When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration - we're a great place to work and we are continually striving to be the best place to work!
Schneider Electric Croatia is seeking a talented individual to join our team as a Coolling Field Services Representative, reporting directly to the Services Operations Team Lead. This role involves installing, inspecting, maintaining, troubleshooting, and repairing customer equipment. The successful candidate will provide technical support for Schneider Secure Power products on customer sites, analyze equipment malfunctions, and interpret maintenance manuals to resolve issues. The role requires availability for emergency calls, maintaining service equipment and tools, and identifying sales opportunities, all while adhering to safety guidelines.
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What will you do?
- Perform Startup/Commissioning on Schneider Electric Secure Power products with specialization in Cooling.
- Comply with Safety and Cyber security policies, practices and procedures.
- Perform Preventive, scheduled and unscheduled Maintenance on Cooling equipment.
- Analyze and explain reports results to customers and management.
- Proactively participate in team collective initiatives and management meetings to achieve departmental and company goals.
- Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc).
- Support services planner, project managers and sales engineers to get good customer site condition understanding.
- Escalate quality or technical issue detected on field.
- Understand Ecostruxure offer and provide architecture solutions to customers.
- Use all digital tools designed for SE Services Representatives.
- Track Installed Base (serviceable assets).
- Advise customers on different opportunities to optimize install base and generate business opportunities.
- Perform Services Operations in the field by providing best practices to customers and keep customer satisfaction in a high level.
What qualifications will make you successful for this role?
- University or Technical University Electrical Engineering Degree.
- Excellent oral and written command of the English language.
- 4-5 years equivalent experience in a related field, preferably specialized in cooling.
- PC Skills: advanced, especially regarding MS Office Suite.
- Driving license.
- IT knowledge on general connectivity and network integration of devices.
What's in it for you?
- Working in a pleasant environment and being a part of the highly talented, professional, and friendly team.
- Learning and collaboration with experts from various market segments.
- 13th salary.
- Company car 24/7.
- Private health insurance & life insurance.
- From 22 days of annual leave.
- Financial, legal, and psychological assistance program.
- Family policy - Parental leave & Care leave.
- Opportunity for additional learning.
- Having a chance to be mentored by any worldwide expert inside Schneider Electric.
- Recognition culture through our own StepUp platform & bonus system.
- Building a managerial, technical and/or consulting career path in the #1 world sustainable multinational company.
Let us learn about you! Apply today.
We are looking forward to welcoming you to our team!
We will only contact candidates based on the best matches.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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