Complex Order Services Specialist

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Complex Order Services Specialist, US Services

Location: United States, Remote

About Us: At Schneider Electric, we are committed to driving innovation and sustainability. As part of our Order Services evolution, we are enhancing our order entry and conversion teams to better manage the sales-to-execution handoffs of all new services-led orders. Join us in shaping the future of energy management and automation.

Role Overview: As a Complex Order Services Specialist, you will play a crucial role in managing the end-to-end process of complex power services orders. You will ensure the seamless transition of orders from sales to execution, maintaining accuracy and efficiency throughout the process. This position offers an exciting opportunity to work with a dynamic team and contribute to the continuous improvement of our order services.

Key Responsibilities:

• Complete order booking from order conversion to order entry for complex power services orders, including Ecofit modernization and turn-key projects.
• Coordinate and complete the sales order handoff, conversion, and entry functions, including work order creation, modification, enrichment, and procurement of materials.
• Ensure the accuracy and quality of orders we are booking through effective communication with internal customers, sales reps, field service, and cross-functional departments.
• Collaborate promptly and accurately with the operations group to resolve post-conversion issues.
• Monitor individual case queues and ensure timely and accurate entry of all orders.
• Identify and recommend process improvements to enhance order lifecycle management.
• Collaborate with Continuous Improvement and Program Leaders to implement new processes and ensure successful integration of the blended team.
• Take ownership of orders and provide administrative support to ensure smooth order processing.
• Troubleshoot order flows and maintain documentation associated with playbooks and booking rules.

Qualifications:

• Bachelor's degree or equivalent experience strongly preferred.
• Experience in order management/processing in a fast-paced environment.
• Knowledge of electrical distribution products and services is a plus.
• Supply chain experience is beneficial.
• Strong time management, verbal, and written communication skills.
• Proficiency in company software programs and collaborative tools.
• Experience with BFO, SEA, BFS, and SAP is strongly preferred; other ERP experience is a plus.
• Background in Lean Six Sigma processes and process improvement is advantageous.

What We Offer:

• A collaborative and innovative work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.
• The chance to make a meaningful impact on the future of energy management and automation.

Join us at Schneider Electric and be part of a team that is driving the future of energy management. Apply today to become a Complex Order Services Specialist and help us create a more sustainable world.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.