What will you do?
- Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;
- Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer's support needs;
- Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
- Provide support to the customers for commercial and logistic returns product;
- Provide support to the customers for solving the logistic and commercial complaints;
- Proactive information communication;
- Complete documentation and follow up on all commitments and customer details;
- Actively create/modify knowledge database;
- Collaborate with Marketing on new product launches
- Ongoing proactive research and learning about new products, technologies and applications;
- Participate in the interaction center's continuous improvement process;
- Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.
- Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not available.
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What qualifications will make you successful?
- Education: Associate's Degree requested, Bachelor's Degree preferred;
- Fluent in English and Slovenian
- Previous experience in customer support or sales is desirable;
- Working electrical knowledge an advantage.
- Ability to multi task (logging queries while speaking with customers);
- PC skills (Microsoft, Windows, ERPs);
- Basic aptitude for learning technical concepts essential;
- Excellent interpersonal, communications and time management skills;
- Ability to work on own initiative, but also as part of a team;
- Strong verbal and written communication skills are required;
- Flexible and having the ability to learn quickly;
- Previous CRM experience an advantage.
What's in it for me?
- Flexible work schedule and home-office options (hybrid);
- A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;
- Flexible Benefits
- Medical & healthcare options: Private medical subscription; Life insurance;
- Mental healthcare: Employee Assistance Program (24/7 online counseling)
- One day off to celebrate your birthday with your beloved ones;
- Hands-on training and access to our technical labs;
- Development Plan through Career path and coaching;
- Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
- Sustainability is at the heart of what we do, who we are, and what we believe in;
- Exposure to a multicultural and dynamic environment;
- Diversity and Inclusion - an integral part of the company's history, culture, and identity.
Let us learn about you! Apply today.
Why us?
At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.
We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.
We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.
If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.
Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.
34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.