Description Collections Responsibility

• Ability to comprehend and communicate effectively with the customers (written & verbal) in English
• Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
• Notifying debtors of overdue payments and accounts by telephone, mail, and email - including timely follow up if a reply is not received
• Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
• Tracing and locating debtors to make payment arrangements
• Recommending further action or discontinuation of service on occasions where payment is not forthcoming - including liaising with Credit and Sales departments where necessary
• Scheduling and leading calls with client
• Identify improvements to enhance collections performance.
• Collaborate with other departments to resolve billing and customer service issues
• Building trust with customers & colleagues

• Fluent in English (written and oral)
• 1-3 years of previous collection experience is ideal but not essential
• Some knowledge in finance
• Basic computer proficiency (especially with Microsoft office tools