CDX ENGINEER - MEXICO DC

• Identify and Execute projects to improve customer experience using CX & Quality tools:

- Customer Journey Mapping & 8D Problem Solving

• Conduct Customer-focused training to increase Site Customer Centricity

• Support and drive adoption of strategic CDX initiatives

Key Responsibilities

• Drive Customer Centricity as Customer Experience advocate

• Ensure the Customer Experience is measured according to the Business priorities.

• Execute an improvement action plan with Business stakeholders.

• Solve Customer escalations quickly and prevented from recurring

Qualifications
We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:

• Bachelor's Degree in Business, Computer Science, Supply Chain, Logistics or equivalent

• 3+ years of experience in a related field (customer-facing preferred)

• Excellent verbal and written communication skills

• Excited to meet with customers and other stakeholders

• Ability to prioritize tasks effectively and efficiently and drive tasks to closure

• Leadership and influencing skills

• Must be a self-starter, highly motivated, and able to work with autonomy

• Strong problem-solving skills and experience with root cause analysis

• Excellent Digital Acumen (SAP / Manhattan / Oracle / Medallia preferred)

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Qualifications

Great people make Schneider Electric a great company.
Drives customer focus and ensures that the delivery experience is continuously improved and issues are resolved quickly.

What do you get to do in this position?

• Collaborate with customers to improve their delivery experience on all shipments being shipped into the DC Territory

• Collaborate effectively with key stakeholders: Area Channel Management, GSC Planning, GSC Transport, Digital CX, GSC Plants

• Coordinate customer visits throughout the DC territory

• Manage Medallia surveys and alerts

- Improve # of survey responses

- Improve Survey Response Rate

• Manage Customer Escalations from Channel and from customers directly

• Identify and Execute projects to improve customer experience using CX & Quality tools:

- Customer Journey Mapping & 8D Problem Solving

• Conduct Customer-focused training to increase Site Customer Centricity

• Support and drive adoption of strategic CDX initiatives

Key Responsibilities

• Drive Customer Centricity as Customer Experience advocate

• Ensure the Customer Experience is measured according to the Business priorities.

• Execute an improvement action plan with Business stakeholders.

• Solve Customer escalations quickly and prevented from recurring

Qualifications
We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:

• Bachelor's Degree in Business, Computer Science, Supply Chain, Logistics or equivalent

• 3+ years of experience in a related field (customer-facing preferred)

• Excellent verbal and written communication skills

• Excited to meet with customers and other stakeholders

• Ability to prioritize tasks effectively and efficiently and drive tasks to closure

• Leadership and influencing skills

• Must be a self-starter, highly motivated, and able to work with autonomy

• Strong problem-solving skills and experience with root cause analysis

• Excellent Digital Acumen (SAP / Manhattan / Oracle / Medallia preferred)

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schedule: Full-time
Req: 009DXH