GSC NAM Business Process Referent - Customer Delivery Experience
Role and responsibilities
• Responsible to support GSC NAM
• Key Point of Contact for System Issues Reported by Stakeholders & Customers
o CDX Team
o Channel, Sales, LOB, Logistics
o MySchneider
• Willing to stretch beyond core functional domain as needed to support most critical initiatives
• Look for continuous improvement on Warehouse and Logistics processes
• Support the Key Users on their Change Request and interpret the requirement to IPO (Information, Processes Organization).
• Prepare Change Request Document for the business
• Working closely with IPO to implement the changes/enhancement.
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• Identify Opportunities for RPA, AI, ML
• Work closely with fellow BPR Experts to deliver quality and value-added services to the business.
• Must be very pro-active and responsive to the business request.
• Able to be resourceful and drive fast project implementation
Qualifications
GSC NAM Business Process Referent - Customer Delivery Experience
• Bachelor's degree in Business, Computer Science, Supply Chain, Logistics or equivalent
• 20% traveling expected within NAM
• 3 years' experience as SD, MM and WM Business System Analyst or Key User
• Experience in Planning, Logistics or Warehousing operations
• Strong SAP MM and WM functional knowledge/skills
• Understand SAP SD MM and WM configuration
• Working knowledge of EDI, SAP-specific knowledge is a plus
• Knowledgeable in WM Picking, Packing, Shipping (Manhattan & Oracle)
• Strong Warehouse and Logistics domain knowledge
o Inbound and outbound processes
o Transportation
o Distribution Center Operations
• Able to identify business processes for improvements making use of standard SAP functionality
• Help business to improve efficiency and productivity
• Have to work with IPO to deliver the solution to the business/operations
• Able to interact and communicate with various level of stakeholders
• Quality Tool Knowledge (I2P, L6S, 8D, PFMEA)
#LI-HO1
Schedule: Full-time
Req: 0092FB