Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?
The Role: Assistant Operations Manager
What will you do?
• Manage a team of technical support representatives supporting North American operations.
• Provide leadership to achieve strategic Customer Care Excellence objectives regarding customer satisfaction and revenue generation activities.
• Implement global processes, policies, guidelines, and tools to improve efficiency in customer care operations.
• Responsible for planning, recruitment, work environment, and reporting.
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• Serves as a change agent during implementations.
• Ensures coaching activities for Customer Care Center are happening at an appropriate frequency.
• Conduct regular performance and individual development planning and coaching.
• Conduct annual performance reviews in coordination with functional managers.
• Conduct SIM meetings to manage the operational workload of the team.
• Conduct RCA and recommend/execute action plans to improve processes and performance.
• Manage stakeholders and work with functional managers on the processes handled.
• Manage customer escalations.
• Perform managerial functions related to payroll and HR processes.
Qualifications
Qualifications:
- Bachelor's Degree graduate.
- Good English communication skills
- Strong relationship management experience, with prior experience working collaboratively in a cross-functional team
- Experience leading a team in BPO setup.
- You are ambitious, eager to learn, pragmatic, and keen on problem-solving.
- You take responsibility, steer strategy and realizations based on facts and data, and have managerial courage to ask questions and make decisions.
- You have strong analytical skills and get the energy to translate complexity into a clear vision and structure, always looking for ways to improve the status quo •
- You focus on delivery through collaboration and the ability to bring people together to work towards the same purpose.
- You have strong influencing skills and are result-driven with persistence and a can-do mentality to be able to implement solutions across all units of the organization
- You have outstanding social and communication skills (communicating clearly, effectively and consistently in different contexts and cultures).
- Skilled in communicating complex topics and solutions and open to ideas from others.
- Experienced in communicating using Microsoft Office 365, including Word, Excel, PowerPoint, Outlook, etc.
- Must be amenable to work in Rosario Cavite, hybrid work setup and on a night shift.
What's in it for me?
• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Flexible work arrangement
• On-site gym
...and more!
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€30 bn global revenue
150 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
Video Link: https://youtu.be/J0cFSdFpI24
Let us learn about you! Apply today!
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Schedule: Full-time
Req: 0093FS