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Great people make Schneider Electric a great company.

What do you get to do in this position?

Showing a strong customer satisfaction and efficiency acumen, combined to an excellent capacity to evaluate and appreciate technical situations and a proven ability to drive resolution of complex issues, GreenStruxure's Asset monitoring and Customer Care Technician is the go-to person for customers and project owners when they have a question about GreenStruxure services and/or asset performance.

He/she is also the primary recipient of messages and alarms coming from the monitoring system, triggering the appropriate response to any performance deviations of our systems.
He/she is the key resource in charge of ensuring that assets under management are kept in perfect operating conditions and outperform their expected production.
He/She will qualify situations, document cases, then engage and coordinate internal or external resources needed.
He/She leverages internal and external tools made available by the organization and keeps his team to the highest levels of training on these tools (CMMS, Netsuite, BTGO, etc...)

Essential Responsibilities

Under the management of the Field Services & Asset Mgnt Director, he/she is responsible for:

Management of all Inbound requests (multichannels : calls, chat, emails)
Qualification, Triage and followup on cases
When appropriate, monitoring of asset performance in the digital platform (shared responsibility with the
entire team)
Assignment of cases to appropriate owners
Level 1 and 2 technical qualification of issues
His / her job is primarily focused on Asset Operations with a strong contribution to the asset operational performance. To reach his/her goals, the Asset Monitoring and Customer Care Technician is supported by all internal and external resources that are expected to contribute to Customer satisfaction : construction team, technical SME's, IT, vendors, site contacts etc..
He/she is the SME in the customer contact tools (like Zendesk or any other equivalent solution).

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if you fit the following requirements:

Technician degree in O&M, preferably in energy assets (PV, gensets, Electrical distribution, BESS)

Advanced english level

5-10 years industry experience (Renewable Energy, Utility, Solar & Storage, EAAS).
Service / O&M experience appreciated
Customer support & Field Service management experience is a must,
Hands-on demonstrated experience

Able to work in Monterrey, Nuevo León, Mexico
Able to work under Hybrid scheme - work from home policy for 2 to 3 days max/week, as long as tools permit
International travel will be required on exceptional base
Working across time zones may require flexibility in working hours

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.com/mx/carreras

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.

https://youtu.be/C7sogZ_oQYg

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Schedule: Full-time
Req: 0090HO