Asset Advisor-Application Technician - Mexico & CAM

Digital Power Services Engineers at Schneider Electric combine their deep technical expertise of electrical equipment, electrical systems, network communications and their passion for customers to improve the performance and reliability of our customers' electrical systems by leveraging the EcoStruxure Asset Advisor - Application Technician for Electrical Distribution analytical platform.

EcoStruxure Asset Advisor is a suite of cloud-based electrical asset management software and digital services, enabled by connectivity, sensor technology, and analytics, for critical electrical distribution equipment. It evaluates live data from critical connected assets and applies advanced analytics to identify potential failure modes.

• Helps customers maximize uptime, improve maintenance, and reduce costs through remote monitoring of critical connected assets
• Extracts meaningful insights from data flows
• Interprets and contextualizes results of platform analytics and algorithms
• Identifies maintenance recommendations of short-term mitigation actions and medium/long actions for system improvements
• Tracks health of assets, including condition-based analytics and event-based monitoring. Informs connected customers and adjust maintenance plans accordingly.
• Interacts with a network of Subject Matter experts for advanced support in asset health analysis.
• Creates consultancy summary reports and shares these findings with connected customers. Provides explanations and recommendations during remote consultation sessions.
• Interacts with customers and provides remote troubleshooting as needed (via phone, email, remote connection, etc.)
• Acts based on customer requests to dispatch a Field Services agent
• Work closely with our direct and indirect North America sales force for service or product quotations and to manage customer relationship and satisfaction
• Issues tracking by entering cases in our Customer Relationship Management tool (SalesForce)

• Technical or Engineering degree in Electrical, Power Systems or equivalent relevant experience
• Around 3 years of experience in the field of electrical systems, distribution, and engineering.
• Analytical abilities with a high degree of proficiency in working with data. Ability to process and interpret predictive/conditioned-based analysis data.
• Service experience with power, power monitoring equipment and industrial applications
• Good knowledge of electrical distribution systems and proficiency with one-line diagrams and other service documents
• Strong technical writing and oral communication skills
• Quick learner with an inquiring mind, interest in gaining knowledge in various domains.
• Customer-focused mindset
• People-person and team player, enjoying the cross-functional interaction with relevant stakeholders
• Attention to details
• Ability to effectively time manage time and remain organized across multiple activities.
• Hybrid position with occasionally travel to support commercial and post-sales teams in the metropolitan area of Mexico
• Intermediate English / B1

• Understanding of electrical industry standards
• Controls or transformer protection experience
• Experience with CRMs, Salesforce preferred
• Basic knowledge in IoT, Machine learning, big data, 4.0 industry.