Who are we and what we stand for?
Our purpose and mission are what guides us and represents our promise to all our stakeholders - customers, partners, employees, influencers, shareholders, and communities.
Schneider's purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.
Our mission is to be the trusted partner in Sustainability and Efficiency.
Our renewed purpose highlights our commitment to create lasting impact while maintaining our promise to make the most of our energy and resources bridging progress and sustainability for all.
Our updated mission continues to reinforce our value of strong partnerships, where trust is needed above all.
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Your Mission
• Provide Technical Support at advanced technical level.
• Provide Professional Services: Remote assistance, EcoStruxure Consultation, Onsite intervention (with agreement of local services
• Improve Customer Satisfaction by providing a high quality professional Advanced Technical Support to SE customers.
Your Role - Magic happens when you bring great people together!
• Propose, create, and publish Technical Articles, FAQs and Video FAQs from handled cases (bFO).
• Solve Cases requiring in-depth troubleshooting assistance and cases where Customer is requiring resolution for suspected bug(s).
• Understand and follow the customer complex solutions (EcoStuXure Architecture).
• Application and Environmental conditions evaluation
• Site Visit may be required. Using remote monitoring tools and advanced technics.
• Be able to propose and configure all functions according to the customer application.
• Maintain the work environment, laboratory equipment and tools at the best level to be able to simulate, replicate and understand reported customer escalations.
• Work closely with all teams in the technical support scope: Primary and Expert support team, Internal Technical and Services Teams and BU during case life cycle time until it is successfully resolved from a customer point of view.
• Be able to perform tests to reproduce customer behavior on demo case.
• Be able to collect information needed in case of escalation to L3.
• Understand the source of problem and evaluate its impact and the mitigation actions.
• Maintain the right expert in Building Management Systems BMS
• Occasionally provide technical trainings to customers.
Qualifications
About You
• Education: BSc. degree in Electronics, Automation, Industrial Data Processing.
• Experience: +5 years technical experience and/or preferred 2 years of experience in the field commissioning/Service projects (on site services etc.).
• Experience in Building Management Systems
• Fluency required in English.
• Excellent knowledge of major operating systems
• Familiar with big projects solutions context.
• Have advanced Digital Citizenship.
• Able to work with multicultural environment with regional responsiblities.
• Strong verbal and written communication skills are required
• Excellent problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills;
• Ability to develop and maintain customer rapport;
• Good coaching and presentation skills desired.
• Strong experience in SE Products and Solutions
• Strong Understanding of Schneider EcoStuxure architectures.
Schedule: Full-time
Req: 009222