• Technical Expertise: Provide comprehensive technical support, both remotely and on-site, to resolve issues related to the installation, operation, and application of 3-phase UPS products and batteries.
• Collaboration: Collaborate with cross-functional teams, including R&D, Offer Quality Engineering, Customer Satisfaction & Quality, Marketing, and Application Engineering, to address complex field issues and leverage their expertise.
• Digital Innovation: Drive digital transformation within the organization by leveraging IoT technologies to enable predictive maintenance, advanced troubleshooting, and remote support.
• Global Reach: Travel internationally to provide on-site support and foster strong relationships with global customers and partners.

ESSENTIAL DUTIES:

Technical Support and Product Expertise

• Provide comprehensive technical support for 3-phase UPS products through various channels, including email, phone, video, and remote connections.
• Contribute to the development of technical documentation such as Field Service Bulletins, Method of Procedures, and Known Events to document problem-solving techniques.
• Collaborate with cross-functional teams to continuously improve product quality and address technical challenges.

Service Offering Development and Management

• Lead technical activities within the Hub and Leagues Squad team backlog, working closely with Product Owners and Scrum Masters.
• Develop technical specifications for new service offerings, ensuring alignment with business objectives and technical feasibility.
• Identify and manage technical risks associated with new service offerings.
• Assess the feasibility of service offerings and define technical efforts required for implementation.
• Support the Services LoB Tool Team in improving Field Service tools and data quality.

Knowledge Sharing and Community Management

• Contribute to the management of the Advanced SRs Community by creating and sharing knowledge-based content.
• Update the SR database and tools with relevant information and resources.
• Collaborate with training teams to develop and deliver effective training modules.
• Contribute to the development of new 3-phase UPS products with advanced features, such as predictive maintenance and remote troubleshooting capabilities.
• Improve procedures for the development of SR Service Tools to enhance efficiency and effectiveness.

Additional Responsibilities

• Participate in validation tests of 3-phase UPS products at customer sites.
• Conduct customer visits to discuss and resolve technical issues.
• Draft technical on-site intervention reports.
• Present topics at Advanced FSRs Community meetings and provide feedback to community leaders.
• Share technical knowledge and experience within the team.
• Foster a collaborative and supportive team environment.

STAKEHOLDERS:

Services LoB Quality and Technical Chapter team, Services LoB Hubs and Leagues team, 3-phase UPS LoB (R&D/Offer Quality Leaders/CS&Q/Marketing/ Application Eng. team), Design for Service team, Global Supply Chain, Services Representatives, Certified Service Partners, 3-phase UPS Product End Users.

Qualifications

• Minimum 5 years of experience in field service or R&D related to 3-phase UPS products.
• Strong technical expertise in 3-phase UPS systems and components.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to work effectively in a fast-paced, global environment.
• Strong problem-solving and analytical skills.
• Proficiency in digital tools and technologies.
• Willingness to travel internationally as required.

Many career opportunities and focus on development
At Schneider Electric we want the best employees. To help you grow and develop, we provide training across multiple topics, personal development, or the latest technology. You will meet a work environment focused on work-life balance, collaboration, and creativity. You will meet great colleagues, a modern working environment, and flexible working hours. We offer you opportunities to widen your expertise and international professional network. We have great and continuous learning opportunities. Our employees are empowered to develop to their fullest potential, through equal opportunities for ongoing development.

New Ways of Working
We are flexible and adaptable in our work. This applies both in terms of time and place and in our utilization of technology and solutions that support our work. Together with you, we ensure that we have a state-of-the-art workplace, with the opportunity to achieve our ambitious commercial goals, the possibility to take care of each other, and the framework to maintain our well-being and a good and balanced working life.

Are you interested?
Then submit your online application, your CV and diplomas as soon as possible. We will process applications on a rolling basis.

We are looking forward to hearing from you!

What qualifications will make you successful for this role?

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Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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36 billion global revenue
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150 000+ employees in 100+ countries
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You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

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