VIP Support Technician
Country: United States of America
Provide day-to-day white glove support to VIPs on all local and remote IT issues. Candidate must possess exemplary customer service skillset and be able to respond to customer questions in a polite and precise manner. Candidate will be required to multi-task, manage time effectively, and follow through with all assignments. Candidate must also possess strong and demonstratable commitment to personal accountability and responsibility through prior job roles. Ability to analyze data/trends and produce and present reports in insightful and meaningful formats is required.
Responsibilities:
- Support VIP members with all technical issues
- Manage, maintain & support inventory of Executive devices (Laptops, mobile devices, peripherals)
- Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistants
- Support meetings, video conference-based events, and Board functions
- Ensure proper operation of all on-site meeting room equipment
- Analytics and report processing on Daily/Monthly/Weekly intervals
- Support VIP meetings, events, and Board functions
- Support VIP mobile devices (iOS & Android)
- Must be able to walk frequently and lift up to 50 lbs.
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Years of Experience: 5-10+ years in IT and supporting technologies
Language requirements: English; Spanish fluency is a plus but not required
Technical Knowledge required
- Advanced Windows desktop support
- Microsoft Windows 10
- Microsoft Office Suite
- Microsoft Exchange & Office365
- Video Conferencing (Cisco Webex, Zoom, Microsoft Teams)
- MDM experience, Intune preferred
- Apple iOS & Android device support
- Active Directory & Azure
- Familiar with ITIL and ITSM processes
- Familiarity supporting Macintosh laptops/desktops a plus
- Printer support & troubleshooting
- Familiarity with Networking; Cisco certifications or work experience a plus but not required
- Project Management a plus
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range
Minimum:
$83,250.00 USD
Maximum:
$120,000.00 USD
Primary Location: Dorchester, MA, Dorchester
Other Locations: Massachusetts-Dorchester,Florida-Miami,Texas-Dallas
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Salary: $83,250 - $120,000/year
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO