Specialist, Dealer Quality
Austin, United States of America
USA Job Family Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.
Want more jobs like this?
Get jobs in Dallas, TX delivered to your inbox every week.
USA Job Function Description: Responsible for support and monitoring of active Dealer Partners. Monitors performance, manages issues and ensures practices are in compliance with external regulations and internal policies.
Essential Functions/Responsibility Statements:
- Documents and reviews active Dealer Partners data to ensure valid and reliable data records.
- Follows all standard operating procedures, guidelines, and best practices to produce valid and reliable quality data for the department.
- Initiates telephone calls as necessary to complete reviews and clarify any inconsistencies or possible inaccuracies in data,
- Documents findings to ensure proper communication to management.
- Builds effective relationships with business partners and management.
- Reviews practices to ensure compliance with external regulations and internal policies.
- Maintains a comprehensive working knowledge of any department that interacts or serves the dealer client including policies, procedures and systems.
- Supports cross-functional process improvement efforts and provides feedback to other business partners.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Bachelor's Degree or equivalent work experience: Business, Finance, Communications or equivalent degree. Pref
Other Equivalent combination of education and experience may be substituted in lieu of degree. Req
Work Experience:
0+ Years Banking/Finance Auto/Customer Service role or related experience required. Req
0+ Years Pref
Skills and Abilities:
- Demonstrates a broad understanding of data mining best practices, reporting. and data presentation.
- Ability to focus on details to ensure and maintain data accuracy.
- Ability to multi-task and adhere to deadlines.
- Ability to build and foster internal and external relationships.
- Ability to present information or solution in a clear and concise manner.
- Ability to question, accurately identify a need and present an effective solution.
- Ability to adhere to policies, procedures, and instructions of management.
- Ability to work effectively as a team member.
- Strong analytical and problem solving skills.
- Excellent written and verbal communication skills.
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Primary Location: Dallas, TX, Dallas
Other Locations: Texas-Austin
Organization: Santander Consumer USA Inc.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO