Part Time Concierge, Work Café, Coconut Grove, Miami, FL

Miami, United States of America

The Work Cafe Concierge is the primary customer-facing role within the Work Cafe and is responsible for creating an environment that engaging, welcoming and professional for customers. S/he is responsible for the coordination of co-working, meeting facilities and room bookings within the space, including assistance with Work Cafe events and programming. S/he will support the needs of customers by assisting with routine transactions and coordinating more specialized support with Work Cafe Relationship Managers and other Santander resources.

Responsibilities

• Acts as first point of contact for all customers entering the Work Cafe and directs customers to the appropriate area in a professional and engaging manner.
• Is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels.
• Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order prior to and after appointments.
• Support customers in the Work Cafe by acting as a key point of contact. Takes ownership of addressing customer enquiries by directing them to the appropriate Work Cafe area, facility, resource or business partners.
• Supports Work Cafe Manager and Work Cafe Events Manager with specialized Work Cafe programming and events, including promotion and day-of activities (greeting, check-in, set up, clean up, etc.).
• Supports the promotion of the services provided, co-working, room booking and events elements of the Work Cafe.
• Takes personal responsibility for delivering on Santander's and Work Cafe's customer experience standards.
• Creates exceptional customer experiences with every interaction.
• Works closely with the third-party baristas and cleaners to ensure the Work Cafe environment is welcoming and that all issues are dealt with effectively.

• Associate's degree or equivalent work experience.
• 1+ year - Communications, marketing or event-planning experience.
• 1+ year - Customer service experience.
• Ability exercise flexibility and responsiveness.
• Ability to comply with policies and procedures.
• Ability to manage multiple priorities in a timely manner.
• Attention to detail, problem solving, and the desire to be pro-active.
• Displays a credible, trustworthy and professional image at all times.
• Enthusiasm for creating an exceptional customer experience (greeting customers with a smile, learning their names, knowing the community, etc.).
• Passion for demonstrating and promoting digital products and services.
• Skilled in customer engagement and creating a sense of community in the space.
• Strong computer knowledge and Windows skills required.
• Strong interpersonal, communication, time management and organizational skills
• May frequently require minimal physical effort such as sitting, standing, and walking.
• Fluent in Spanish preferred