Director, Claims & Fraud Operations

USA Job Function Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

The Director of Claims & Fraud Operations will lead a fraud operations support function with the following responsibilities:

• Identifying appropriate metrics to measure fraud success
• Manage audit and exam business responses
• Support the identification and control of fraud risk through RCSAs
• Tracking and governance routines such as issue management, control testing and procedure adherence
• Expense and vendor management routines

Essential Functions/Responsibility Statements:
Builds a robust fraud risk framework to keep Bread ahead and abreast of ever changing fraud landscape spanning model selection, strategy rule refinement & iteration approach, 3rd party/alternative data sources, treatment strategies etc
Creates and executes a strategic roadmap for fraud risk management
Owns regular reporting and review processes, conducting in-depth analytical projects to refine fraud decisioning waterfall
Builds strong relationships with stakeholders across operations, collections, engineering and product among others to turn insights into action
Executes on near-term goals while moving towards a long-term vision.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience: Req

Work Experience:
9+ Years Experience in fraud risk management and fraud risk analytics in digital space. Req
9+ Years Req

Skills and Abilities:
Knowledge of machine learning models preferred.
Ability to synthesize data into actionable strategies and tell the story
Possess the drive and desire to innovate and experiment to continuously improve and leap-frog and have enough experience to know what can be done without and what cannot
Ability to analyze large sets of data to drive business decisions, policies, processes and strategy around risk mitigation
Ability to maintain confidentiality
Knowledge of back-end systems supporting payment transactions, servicing products and operational procedures
Excellent problem solving skills and ability to make swiftly escalate issues to senior staff when needed
Ability to think out of the box and recommend feasible solutions under the circumstances.
Exceptional documentation and process management skills
Excellent inter-personal and partnering skills to facilitate effective working relationships
Strong analytical, research and attention to details skills
Excellent verbal and written communication skills.
Able to manage multiple tasks or projects and good organizational skills
Self-directed and results-driven with demonstrated ability to capture and document the needs of the business
Strong Technical Skills and proficiency in launching applications and maneuvering in a Windows based environment
Self-starter who proactively seeks learning and development opportunities
Working knowledge of MS Office, i.e., Excel, Word, PowerPoint and computer navigation and operation skills
Knowledge of the principles, processes, procedures and trends of fraud and fraud prevention
Knowledge of FIS fraud products and service offerings
Knowledge of federal and state regulations and laws regarding fraud-related issues
Understands our risk systems and supports analysis that surfaces patterns, trends, and bugs that help inform our fraud policies and processes while directly impacting the business

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Bachelor of Science (BS) English

Primary Location: East Providence, RI, East Providence

Other Locations: Rhode Island-East Providence

Organization: Santander Bank N.A.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Salary: $148,500 - $210,000/year
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO