Auto Funding Representative

Auto Funding Representative

Country: United States of America

Join the fast-paced environment of Auto Funding where most of your work will be data entry of loans and leases. There will be times when you will use your exceptional customer service skills to assist our auto dealers and approved loan applicants with the auto funding process.

Funding Representative Job Description:

• Accountable for the Consumer Loan and Lease origination management process from application review through funding.
• Ensures adherence to internal policy and external regulations.
• Supports approved applicant and dealer experiences throughout the origination funding process.

• Monday - Friday 8:00 a.m. - 5:00 pm CST
• With 1 Saturday per month 8:00 a.m. - 12:00 pm CST
• Training Class starts on Monday, August 12th

• Process loans to get the funding to the dealership or business issuing the loans.
• Provides exceptional customer service and processing of loans over the phone with internal and external customers, including personnel, automotive dealerships, vendors, and customers.
• Validates the loan package received from the dealership.
• Assists with questions, calls, emails, and faxes, and is an overall go-to person for funding analysts.
• Ensures all information is complete and accurate.
• Identifies processes and control improvements; communicates findings to the manager.
• Assists with handling of manager queue and escalated issues on pending contracts.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below represent the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Since this is a remote position, your production will be tracked.
• You will need a high-speed internet connection and a quiet space to work.

• Bachelor's degree or equivalent work experience

• 0+ years of Customer Service Auto Funding experience is a plus.

• Proficient in basic PC applications, including Microsoft Office (Excel, Word, Outlook).
• Intermediate to advanced typing and data entry processing skills.
• Ability to search and find data via an internet knowledge-base system.
• Exceptional customer service phone skills.
• Ability to communicate effectively and professionally with internal and external customers.
• Understand financials and able to calculate income.
• Ability to manage multiple tasks simultaneously.
• Excellent organizational and time management skills with strong attention to detail.
• Ability to work effectively as a team member.
• Ability to know how to de-escalate a situation.
• Ability to respond to internal and external requests as needed.

• $21.25 an hour.

• At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
• Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

• Frequently minimal physical effort such as sitting, standing, and walking.
• Occasionally moving and lifting equipment and furniture are required to support onsite and offsite meeting setup and teardown.
• Physically capable of lifting up to fifty pounds, able to bend, kneel, and climb ladders.

• This job description does not list all the job duties of the job.
• You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based on your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time.
• This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.