Associate, Infrastructure Operations

Country: United States of America

USA Job Function Description: Act as the DR Coordinator responsible for planning and coordinating Disaster Recovery testing for a multi-entity IT DR function. The candidate must possess a strong working knowledge of technical disaster recovery concepts, including but not limited to data replication, storage, backups, Recovery Time Objective (RTO), Recovery Point Objective (RPO), network routing and segregation, issue tracking, and cyber resilience.

Essential Functions/Responsibility Statements:

DR Planning & Testing

• Provide direct communication between Business Continuity Management, IT Infrastructure Operations, Technology Architecture, IT Systems Engineering, Application CIO teams, Business areas, and third party vendors.
• Participate in required technical and business planning meetings for all DR testing activities.
• Develop and maintain Disaster Recovery plans and procedures, runbooks, and test scripts, while adhering to corporate guidelines, policies, and standards.
• Coordinate annual IT Disaster Recovery testing for both on-premises applications and supporting infrastructure, as well as third party hosted applications.
• Facilitate and support business testing during disaster recovery exercises to ensure a high level of resiliency for critical business data, systems, and operations.
• Collaborate with IT support teams and relevant business areas to identify critical systems that are core to the company's continued business operations and work to validate and identify application dependencies.
• Support on-site DR testing when needed.

• Facilitate timely identification, communication, escalation, and remediation of issues in support of a US enterprise-wide Disaster Recovery testing and assurance program.
• Manage and maintain formal risk findings and mitigating action plans through resolution in a timely manner.
• Ensure the US DR testing program is meeting regulatory requirements and expectations.
• Conduct regular DR debrief meetings with key Technology and Business stakeholders to review DR testing results, issues, lessons learned, and opportunities for improvement.

• Provide training and guidance on Disaster Recovery best practices and procedures to identified technology and business unit representatives in partnership with the Business Continuity Management Team.

• Ability to effectively and confidently communicate complex concepts - in speaking and writing -with team members and all levels of technical and nontechnical customer stakeholders
• General knowledge of various technologies and concepts including core banking systems, data replication, virtualization, network routing, firewalls, VMware, Microsoft Office required.
• Familiarity with business continuity and disaster recovery program life cycles (e.g. Business Impact Analysis (BIA), continuity planning, disaster recovery test planning, etc.) is essential.
• Familiarity of industry change management best practices
• Banking/Financial Industry experience and knowledge is a plus
• Highly self motivated and self-driven
• Excellent attention to detail and ability to consistently follow through on commitments in a timely manner
• Strong technical research skills with ability to understand and draw conclusions from research conducted.
• Excellent problem solving, analytical, critical thinking, and communication skills
• Strong ability to quickly grasp and understand disaster recovery related risks.
• Ongoing sense of urgency and high degree of flexibility
• Strong Excel skills with working knowledge of pivot tables
• Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
• Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
• Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment is required to support onsite test setup and teardown.
  
  Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.