About the job

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main responsibilities

• Manage great customer experience: Ensure the understanding and execution of the relevant Customer Journey & Experience strategy and tactics of the GBU within your area.
• Implementation and regular monitoring of the individual customer journey by leveraging the cross functional team work with customer support, COE's ; HQ
• Works with HCPs to remove barriers to prescription at the account/regional level.
• Build strong relationships with KOLs and key customers to create long-term partnerships and identify customer needs.
• Stay up-dated on national/regional market access processes affecting access to product portfolio - work in close collaboration with local market access team to support market access activities.
• Collaborates in brand team to provide bottom-up input on needs, share insights and learnings, as well as leverage global and NE materials, resources, campaigns, and initiatives that support and drive customer engagement
• You adhere to the policies, standard operating procedures and regulations both from a Country and Sanofi perspective to maintain the highest standard of compliance, ethics and business integrity.
• You continuously stretch yourself to improve, simplify and prioritize within your area of influence with a laser focus on adding value

• Strong communicator with networking skills
• Patient and customer-centric mindset
• Maximize execution by operating with a One Sanofi focus through every external touchpoint by understanding the full Sanofi footprint and strategy within the country and therapeutic area.
• Be a team player leveraging and interacting with all relevant internal teams/ people
• Be a self-reliant starter to prioritize the effort and optimize the experience for the physicians and HCP's in your network to create biggest possible impact.
• Apply a growth mindset

• Relevant experience in pharmaceutical sales with specialty care portfolio
• Scientifically savvy and focused
• Clear understanding of omnichannel engagement
• Deep understanding of customers and accounts
• Requires deep understanding of TA, product(s) and competitor landscape

• Externally focused field-based role covering
• When covering multiple countries, travelling is expected in order to visit and engage with HCPs/KOLs across the country as well as attending scientific events
• Having a network of customers within therapeutic area is preferred.
• Travelling also required for internal country, Nordic or NE meetings