Job title: Solution Lead
Location: IN / Hyderabad
About the job
This position is part of the Connect to Resolve (C2R) organization, a transversal organization into Sanofi Business Operations. Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience.
The team is composed of other Solution Leads, but also Project Managers, Process Leads and of Business Analysts.
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?
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We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
Major Responsibilities
- Define the tool/platform strategy, in collaboration with DIGITAL teams, and in alignment with the Process leads and service teams. Scope of tools today:
- AI/GenAI solutions: IBM Watson, GPT solutions under investigation
- Service Management solutions: ServiceNow HRSD module, Telephony Call Center solutions,
- Reporting solutions: Snowflake, PowerBI, Survey tools under investigation
- Take accountability on tool/platform lifecycle and performance.
- Lead or contribute to projects
- Guide the teams on the rights solutions and support on the implementation each time your expertise is required.
About you
- Experience: From Business Organization/have worked in collaboration with and with focus on delivery
- Engineer/Architect/Consultant background with successful implementations of AI/GenAI, Service Management solutions and Reporting solutions.
- Soft skills: Well organized: structure, prioritize and meet deadlines. High level of interpersonal/communication skills with an ability to communicate and present on different levels in the organization. Effective business partnering and customer relations management.
- Strategic thinking
- Technical skills: Advanced in MS Office
- Advanced in ServiceNow HR module. Advanced in Snowflake and PowerBI. Advanced in AI and GenAI tools.
- Advanced in Project management methodologies. Advanced in Service Management principles/frameworks.
- Advanced in Data privacy principles.
- Basic knowledge in LEAN, Design Thinking, and Continuous Improvement frameworks. Basic knowledge in Data and process modelling
- Education: Any Graduation/ Post Graduation in Engineering / Architect
- Languages: English (fluent)
Why choose us?
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.