Job Role: Salesforce Solution Architect - Service and Marketing Cloud
Location: Hyderabad
Job type: Permanent
About the job:
At Sanofi Consumer Healthcare, we have one overarching mission - to work passionately,challenging ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing "Health in Your Hands".
Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the "Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World".
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We strive to act as a force for good by integrating sustainability along our business and employees' mission and operate responsibly from both a social and environmental point of view.
To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. At Sanofi Consumer Healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. Our priority is working with integrity to improve the health and well-being of people and communities where we operate, working towards making a positive impact in the world.
Job Description:
As a Salesforce Marketing Cloud and Service Cloud Architect, you will design and lead the implementation of integrated marketing and customer service solutions.You'll leverage both Marketing Cloud and Service Cloud to create cohesive customer experiences, working with stakeholders to align technical solutions with business objectives across marketing automation and customer service processes.
Responsibilities:
•Architect end-to-end solutions using Marketing Cloud and Service Cloud
•Design data models and integration strategies between platforms
•Develop customer journey maps spanning marketing and service touchpoints
•Create technical specifications for complex multi-cloud implementations
•Ensure data security and compliance across both clouds
•Optimize Marketing Cloud campaigns and Service Cloud processes
•Lead discovery sessions to gather cross-functional requirements
•Provide technical guidance on best practices for both platforms
•Troubleshoot complex issues across Marketing and ServiceCloud
•CollaboratewiththebusinessteamsandOWNthedesignoftheMarketingCloudandServiceCloudimplementations
Required Qualifications and Background:
•7+ years experience with Salesforce, including Marketing and Service Clouds
•Salesforce Certified Marketing Cloud Consultant
•Salesforce Certified Service Cloud Consultant
•Experience with Marketing Cloud Connect and Service Cloud integration
•Strong understanding of customer journey orchestration
•Proficiency inSOQL,AMPscript, and Journey Builder
•Familiarity with Service Cloud features like Case Management and Knowledge
Knowledge, Skills, and Abilities Required:
•Excellent problem-solving and analytical skills
•Strong communication and stakeholder management abilities
•Experience in leading cross-functional technical teams
•Ability to translate complex marketing and service concepts
•Proactive approach to identifying optimization opportunities
•Adaptability to rapidly changing Salesforce ecosystem