Position Title- Salesforce Business Analyst
Location: Hyderabad
Job type: Permanent
About the job
At Sanofi Consumer Healthcare, we have one overarching mission - to work passionately,challenging ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing "Health in Your Hands".
Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the "Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World".
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We strive to act as a force for good by integrating sustainability along our business and employees' mission and operate responsibly from both a social and environmental point of view.
To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. At Sanofi Consumer Healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. Our priority is working with integrity to improve the health and well-being of people and communities where we operate, working towards making a positive impact in the world.
Job Description:
As a Salesforce Business Analyst, you will play a pivotal role in translating business requirements into effective Salesforce solutions.You'll work closely with stakeholders to understand their needs, analyze business processes, and collaborate with the technical team to ensure the successful implementation of Salesforce projects that drive business value and user adoption.
Responsibilities:
•Gather and document business requirements for Salesforce projects
•Analyze current business processes and identify areas for improvement
•Create detailed functional specifications and user stories
•Facilitate workshops and meetings with stakeholders to elicit requirements
•Collaborate with developers and architects to ensure proper solution design
•Develop and maintain process maps, workflows, and other documentation
•Conduct gap analysis between business needs and Salesforce capabilities
•Support user acceptance testing and provide training to end-users
•Monitor project progress and communicate status to stakeholders
•Assist in change management and user adoption strategies
Required Qualifications and Background:
•3+ years of experience as a Business Analyst in Salesforce projects
•Salesforce Certified Administrator certification
•Strong understanding of Salesforce platform capabilities and limitations
•Experience with Salesforce Sales Cloud, Service Cloud,MarketingCloud and B2B Commerce
•Familiarity with Agile methodologies and project management tools
•Knowledge of business process modeling techniques and tools
•Understanding of data modeling and database concepts
•Experience in requirements gathering and documentation
Knowledge, Skills, and Abilities Required:
•Excellent analytical and problem-solving skills
•Strong communication and interpersonal abilities
•Ability to translate complex business needs into clear requirements
•Proficiency in creating process flows, wireframes, and mockups
•Stakeholder management and facilitation skills
•Attention to detail and commitment to quality
•Adaptability to changing project requirements and priorities