The Customer Engagement Manager supports the head of Vaccine Korea in the execution of MCO marketing and brand direction with a key focus on Customer Strategy.

• Support the Head of Vaccine Korea in the development of the Country Activation and brand plans for the portfolio into MCO activation and GTM strategies.
  
• Implement brand strategies and tactics based on Customer personas, Customer journeys, Customer engagement planning aligned to Country brand plans and GTM strategies which already set-up.
  
  • Map the customer journey, identifying areas for improvement and working to enhance customer satisfaction, loyalty and overall experience to deliver brand objectives.
    
  • New NIP introduction related stakeholder engagement in Oct - Nov.

• Understanding of Sales and Marketing operating model, Go to Market (GTM) Transformation
  
• Experience in executing customer strategy.
  
• Ability to make data-driven decisions based on customer needs.
  
• Customer-centricity and omnichannel excellence including experience with the collection of and use of customer data, agile operating model, new GTM models, and digital capabilities
  
• Ensuring Korea Code of Conduct.
  

• Ability to respond resourcefully to changing business conditions and opportunities proactively looking for ways the team can adapts is plans, tactics and strategies.
  
• Build effective partnerships with key local stakeholders, MCOs and business support functions.
  
• Proactive understanding of the Korea market trends and the competitive landscape.
  

• Previous Product/ Brand experience (preferably in the pharmaceutical industry)
  
• Digital marketing / Omnichannel engagement.
  
• Worked in teams where there is a high degree of accountability and collaboration across functions and roles.
  
• Korean & English language skills are required